Senior Patient Financial Navigator (Onsite)

Ensemble Health Partners; Texas; On-site; USD 28,000 - 31,000; Full time

Benefits offered by this job

Bonus incentives

Certifications

Tuition reimbursement

Comprehensive benefits

Career advancement

Job summary

Ensemble Health Partners in Pittsburg, TX is seeking a Senior Financial Navigating Specialist to guide patients through their financial journey from admission to post-discharge. You will estimate costs, arrange payments, and educate patients to improve financial outcomes.

The role requires a Bachelor’s degree or equivalent experience, with 3–5 years in revenue cycle roles and a strong focus on patient experience and collaboration with care teams.

Qualifications

• Experience in multiple areas of the revenue cycle is preferred, including but not limited to a financial counselor role, customer service role, public benefits/Medicaid advocate/eligibility, state case/eligibility specialist or other applicable roles.

Responsibilities

• Reviewing benefits, estimating out-of-pocket costs, facilitating payment arrangements, and ensuring compliance with organizational and regulatory requirements.
• Public Benefits Eligibility - Medicaid Screening and/or Financial Assistance.
• Calculates patient liability estimates and collect payments at point of service.
• Addresses billing and coverage inquiries and maintain accurate account documentation.
• Provides education and problem resolution to enhance patient experience and financial performance.
• Monitors trends, prepare operational reports, and support process improvement initiatives to reduce financial barriers and improve satisfaction.
• Accountable for meeting productivity and department KPIs.
• Be knowledgeable of all client specific payment models.
• Ability to triage patient financial questions and ensure resolution while in-house.
• Face-to-face connection with patients throughout their care journey.
• Escalate any financial process gaps identified.
• Communicate and collaborate with other personnel as needed, including case management, social workers, or physician liaisons.

Skills

Revenue cycle

Financial counselor

Customer service

Medicaid eligibility

Education

Bachelor’s degree or equivalent

Job description

Ensemble Health Partners in Pittsburg, TX is seeking a Senior Financial Navigating Specialist to guide patients through their financial journey from admission to post-discharge. You will estimate costs, arrange payments, and educate patients to improve financial outcomes.

The role requires a Bachelor’s degree or equivalent experience, with 3–5 years in revenue cycle roles and a strong focus on patient experience and collaboration with care teams.