Senior Patient Experience & Service Excellence Coach

Banner Health; Greeley (CO); Hybrid; USD 43,000 - 70,000; Full time

Job summary

Banner Health seeks a Sr. Extraordinary Service Specialist to coach leaders across care settings, using real-time guidance and data-driven strategies to raise patient experience outcomes. The role drives service-focused culture and continuous improvement across Banner entities.

You will collaborate with cross-functional teams to develop tools and processes that foster trust, loyalty and exceptional care for patients, families, and customers nationwide.

Qualifications

• Outstanding verbal and written communication skills.
• Excellent planning, problem-solving, analysis and research abilities.

Responsibilities

• Lead and coach leaders across care settings with real-time coaching and guidance.
• Analyze patient experience data, trends and identify opportunities for improvement.
• Develop strategies, tools and processes to deliver extraordinary service to patients and customers.
• Collaborate with leadership to align and drive system-wide patient experience initiatives.

Skills

Verbal communication

Written communication

Planning

Problem solving

Analysis

Education

Bachelor's degree in business or healthcare

Job description

Banner Health seeks a Sr. Extraordinary Service Specialist to coach leaders across care settings, using real-time guidance and data-driven strategies to raise patient experience outcomes. The role drives service-focused culture and continuous improvement across Banner entities.

You will collaborate with cross-functional teams to develop tools and processes that foster trust, loyalty and exceptional care for patients, families, and customers nationwide.