Patient Experience & Service Excellence Lead

Banner Health; Phoenix (AZ); Hybrid; USD 41,000 - 69,000; Full time

Job summary

Banner Health seeks a Sr. Extraordinary Service Specialist to advance the organization’s exceptional service program.

The role proactively identifies improvement opportunities, coaches leaders, and develops tools and processes to deliver extraordinary care to patients, families, and customers. The position involves on-site coaching, data analysis, and collaboration with operational leaders across care settings.

Qualifications

• Outstanding verbal and written communication skills.
• Excellent planning, problem-solving, analysis and research abilities.

Responsibilities

• Partner with leadership to establish a sustainable extraordinary service strategy.
• Align patient/member service initiatives across the system.
• Analyze patient experience data and identify improvement opportunities.
• Promote service philosophies across entities and communicate strategies.
• Facilitate patient experience teams and committees and provide leadership support.
• Lead cross-functional partnerships to identify improvement strategies and milestones.
• Model a high-visibility, service-driven culture across Banner Health.

Skills

Verbal communication

Written communication

Analytical thinking

Problem solving

Education

Bachelor’s degree in business/healthcare

Job description

Banner Health seeks a Sr. Extraordinary Service Specialist to advance the organization’s exceptional service program.

The role proactively identifies improvement opportunities, coaches leaders, and develops tools and processes to deliver extraordinary care to patients, families, and customers. The position involves on-site coaching, data analysis, and collaboration with operational leaders across care settings.