Senior Patient Experience Coordinator

CHRISTUS Health; Flint (TX); On-site; USD 35,000 - 42,000; Full time

Job summary

CHRISTUS Health is seeking an organized front desk/medical office administrator to greet and guide patients and visitors, verify demographics and insurance, and assist with referrals. You will handle payments, schedule appointments and support front office tasks while maintaining HIPAA compliance and accurate medical records.

The role requires strong communication, detail, and math skills, with experience in a health care setting.

Qualifications

• High school diploma or equivalent required.
• Knowledge of managed care preferred.
• Proficient with a 10-key calculator and common office equipment.
• Excellent interpersonal and communication skills and good math knowledge.
• Three or more years of experience in a health care organization.
• ICD9 and CPT coding knowledge preferred.
• Experience with charge posting or collections preferred.

Responsibilities

• Greets, instructs, directs and schedules patients and visitors.
• Verifies insurance benefits and assists with referrals.
• Collects payments and prepares cash for deposits.
• Maintains flow of patient check-in and verifies demographic and insurance information.
• Assists with answering phones and handling inquiries.
• Schedules appointments per physician guidelines.
• Performs other related work as assigned by leadership.

Skills

Customer service

Data entry

Phone etiquette

HIPAA compliance

Attention to detail

Education

High school diploma or equivalent

Some College Preferred

Tools

10-key calculator

Phone

Computer

Copier

Fax machine

Job description

CHRISTUS Health is seeking an organized front desk/medical office administrator to greet and guide patients and visitors, verify demographics and insurance, and assist with referrals. You will handle payments, schedule appointments and support front office tasks while maintaining HIPAA compliance and accurate medical records.

The role requires strong communication, detail, and math skills, with experience in a health care setting.