Senior Clinic Patient Concierge & Scheduler

Christus Health; Kent (LA); On-site; USD 30,000 - 42,000; Full time

Job summary

CHRISTUS Health is seeking a front desk/appointment specialist to greet and direct patients and visitors, verify demographic and insurance information, and assist with payments and referrals. The role serves as a liaison between patients and medical support staff, supporting clinic operations.

The position requires high school diploma or equivalent, 3+ years in healthcare, and strong communication skills. Work hours are 8AM–5PM, Monday–Friday, with full-time status and on-site duties.

Qualifications

• High school diploma or equivalent.
• Some College preferred.
• Three or more years of experience in a health care organization.

Responsibilities

• Maintains flow of patient check-in, verifies demographic and insurance information and enters into computer database.
• Assists with answering phones, taking messages and assisting with patient and staff inquiries.
• Responds to CBO requests for patient account corrections and/or maintenance, in a timely manner.
• Schedules appointments for patients in accordance with physician guidelines.
• Collects time of service payment amounts; collects prior balance amounts and/or arranging payment plans as requested.
• Checks in patients, verifies and updates necessary information in the medical record.
• Scheduled appoints according to clinician template and follows office scheduling policies.
• Assists front office lead/supervisor with other administrative duties such as front end duties, denials, work queues and correct any errors to ensure clean claims.
• Screens visitors and responds to routine requests for information.
• Follows the CHRISTUS Health guidelines related to the Health Insurance Portability and Accountability Act (HIPAA), designed to prevent or detect unauthorized disclosure of Protected Health Information (PHI).
• Maintains strict confidentiality.
• Uses oral and written communication skills to effectively convey ideas in a clear, positive manner that is consistent with the CHRISTUS Mission.
• Maintains established CHRISTUS Health policies, procedures, objectives, quality assurance, safety, environmental and infection control.
• Performs job responsibilities in a manner that is consistent with the CHRISTUS Mission and Code of Ethics and supportive of CHRISTUS Health's cultural diversity objectives.
• Supports and adheres to CHRISTUS Service Guarantee.
• Performs other related work as assigned by leadership.

Education

High school diploma or equivalent

Some College

Healthcare experience

Job description

CHRISTUS Health is seeking a front desk/appointment specialist to greet and direct patients and visitors, verify demographic and insurance information, and assist with payments and referrals. The role serves as a liaison between patients and medical support staff, supporting clinic operations.

The position requires high school diploma or equivalent, 3+ years in healthcare, and strong communication skills. Work hours are 8AM–5PM, Monday–Friday, with full-time status and on-site duties.