Senior Patient Benefits Specialist

The US Oncology Network; Austin (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

The US Oncology Network in Austin, TX is hiring a Patient Benefits Representative to support the Medical Oncology Department at the 6204 Balcones clinic. This full-time role runs Monday through Friday, 7:30a - 4:00p, focusing on patient insurance education, benefits, and financial responsibilities to ensure a smooth care journey.

The ideal candidate will have a high school diploma, 3+ years in patient pre-services or revenue cycle support, and proficiency with Microsoft Office and CPT coding.

Qualifications

• High school diploma or equivalent is required.
• Minimum three (3) years patient pre-services coordinator or equivalent required.
• Proficiency with computer systems and Microsoft Office (Word and Excel) required.
• Demonstrate knowledge of CPT coding and HCPCS coding application.
• Must be able to verbally communicate clearly and utilize the appropriate terminology.
• Must successfully complete required e-learning courses within 90 days of occupying position.

Responsibilities

• Educate patients on insurance coverage, benefits, co-pays, deductibles and out-of-pocket expenses.
• Assess patients' ability to meet expenses and discuss payment arrangements; educate on financial assistance programs.
• Complete reimbursement and liability forms for patient’s review; forward to billing office.
• Obtain insurance pre-authorization or referral approval codes prior to each treatment.
• Review patient account balance and notify front desk of patients to meet with.
• Verify and update demographics and insurance coverage at each patient visit.

Skills

MS Office

CPT coding

Communication

E-learning

Education

High school diploma or equivalent

Associates degree in Finance/Business or 4 years revenue cycle experience

Job description

The US Oncology Network in Austin, TX is hiring a Patient Benefits Representative to support the Medical Oncology Department at the 6204 Balcones clinic. This full-time role runs Monday through Friday, 7:30a - 4:00p, focusing on patient insurance education, benefits, and financial responsibilities to ensure a smooth care journey.

The ideal candidate will have a high school diploma, 3+ years in patient pre-services or revenue cycle support, and proficiency with Microsoft Office and CPT coding.