Oncology Patient Benefits Senior Advocate

Texas Oncology; Austin (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

Texas Oncology in Austin, TX, is seeking a Patient Benefits Representative to support the Medical Oncology Department at the 6204 Balcones clinic. This full-time role focuses on insurance benefits, authorizations, and financial responsibilities, delivering clear, compassionate support to patients and families during care.

Under supervision, you will help with insurance coverage, educate patients on benefits, assist with authorizations, and coordinate with billing and clinical teams to ensure

Qualifications

• High school diploma or equivalent required.
• Minimum three years as patient pre-services coordinator or equivalent.
• Proficiency with computer systems and Microsoft Office (Word and Excel).
• Demonstrate knowledge of CPT coding and HCPCS coding.
• Must communicate clearly and use appropriate terminology.
• Must complete required e-learning within 90 days of hire.

Responsibilities

• Before treatment, obtain insurance coverage information and demographics; educate patient on coverage, benefits, co-pays, deductibles, and out-of-pocket expenses.
• Assess patient ability to meet expenses and discuss payment arrangements; educate on financial assistance programs and identify sources to help with forms.

Skills

Insurance knowledge

Medical terminology

Customer service

Microsoft Office

Verbal communication

E-learning compliance

Education

High school diploma or equivalent

Associate degree in Finance/Business (preferred)

Tools

Electronic health record systems

Billing software

Job description

Texas Oncology in Austin, TX, is seeking a Patient Benefits Representative to support the Medical Oncology Department at the 6204 Balcones clinic. This full-time role focuses on insurance benefits, authorizations, and financial responsibilities, delivering clear, compassionate support to patients and families during care.

Under supervision, you will help with insurance coverage, educate patients on benefits, assist with authorizations, and coordinate with billing and clinical teams to ensure