Senior Patient Account Specialist – Medical Collections

CHRISTUS Health; Houston (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

OneCHRISTUS is seeking a healthcare collections specialist to support TLRA collections units. The role involves following up and resolving accounts, communicating with patients, payers, and vendors, while adhering to state and federal guidelines.

You will document account activity in TLRA’s system, handle inbound calls, and use Meditech and CollectLogix for accurate processing; minimum 3-5 years' experience in healthcare billing or collections preferred.

Qualifications

• High School diploma or equivalent years of experience required.
• 3-5 years of experience preferred.
• Experience in a Customer Service call center environment with a focus on healthcare billing/collections or collection agency environment required.
• College education, previous Insurance Company claims experience and/or health care billing trade school education may be considered in lieu of formal hospital experience.

Responsibilities

• Provides effective collection services, ensuring the successful recovery of accounts in accordance with client and state guidelines as well as TLRA’s business objectives.
• Documents and updates patient account information in TLRA’s collection software system timely and accurate to include appropriate account status.
• Handles inbound patient and/or carrier calls promptly and professionally, providing assistance and resolution to account inquiries, issues, and requests.
• Uses collection tools effectively to ensure quality recovery services and meet or exceed established goals and work standards.
• Performs research and analysis of account issues and strives to resolve problems timely and accurately.
• Ensure daily productivity standards are met.
• Promotes positive patient relations by communicating in a manner that demonstrates respect for the human dignity of patients and/or their families.
• Maintains active knowledge of all collection requirements by payors.
• Collects balance owing from third-party payers in accordance with State and Federal laws governing collections practices.

Skills

Word

Excel

Customer service

Healthcare billing

Communication skills

Education

High School diploma or equivalent

Tools

Meditech

CollectLogix

Job description

OneCHRISTUS is seeking a healthcare collections specialist to support TLRA collections units. The role involves following up and resolving accounts, communicating with patients, payers, and vendors, while adhering to state and federal guidelines.

You will document account activity in TLRA’s system, handle inbound calls, and use Meditech and CollectLogix for accurate processing; minimum 3-5 years' experience in healthcare billing or collections preferred.