Patient Account Specialist Senior

Kupplin Healthcare; United States; On-site; USD 34,000 - 52,000; Full time

Job summary

TLRA is seeking a Senior Patient Account Specialist for a 12-week contract in Houston, TX area with on-site requirements, and remote options noted. The role focuses on medical collection services, account follow-up, and interaction with patients, clients, and vendors to achieve compliant collection outcomes.

Ideal candidates have a strong background in medical collections and familiarity with TLRA collection processes, including AR and BD inventory.

Qualifications

• Provides medical collection services for TLRA collection units.
• Communicates with patients, clients, reimbursement vendors and other external entities while adhering to guidelines.

Responsibilities

• Meets expectations of the applicable Leader of Self, Leader of Others, or Leader of Leaders.
• Provides effective collection services, ensuring the successful recovery of accounts in accordance with client and state guidelines as well as TLRA’s business objectives.
• Documents and updates patient account information in TLRA’s collection software system timely and accurate to include appropriate account status.
• Handles inbound patient and/or carrier calls promptly and professionally, providing assistance and resolution to account inquiries, issues, and requests.
• Uses collection tools effectively to ensure quality recovery services and meet or exceed established goals and work standards.

Job description

Home Office

Job Description

Title: Patient Account Specialist Senior

Location: Houston, TX - Remote

Open to Sponsorship: No

Job Code: 41209-VM

Position: Patient Account Specialist Senior

Duration: Contract 12 Weeks - Renewable Contract

Job Type: On site

Provides medical collection services for TLRA collection units. Utilizes a strong background as a medical collection specialist to successfully resolve accounts placed with TLRA for collection. This involves performing collection activities related to follow-up and account resolution and includes communication with patients, clients, reimbursement vendors, and other external entities while adhering to all client, state, and federal guidelines. Patient and client satisfaction is essential. Associates in the collection units are expected to have knowledge of the overall collection work processes for both active AR and BD inventory.

Responsibilities

• Meets expectations of the applicable Leader of Self, Leader of Others, or Leader of Leaders.
• Provides effective collection services, ensuring the successful recovery of accounts in accordance with client and state guidelines as well as TLRA’s business objectives.
• Documents and updates patient account information in TLRA’s collection software system timely and accurate to include appropriate account status.
• Handles inbound patient and/or carrier calls promptly and professionally, providing assistance and resolution to account inquiries, issues, and requests.
• Uses collection tools effectively to ensure quality recovery services and meet or exceed established goals and work standards.