Senior Patient Access Specialist — Registration & Insurance

Nebraska Medicine; Omaha (NE); On-site; USD 22,000 - 30,000; Full time

Job summary

Nebraska Medicine is seeking a Sr Patient Access Associate - Float to join the Access Services team at Nebraska Medical Center in Omaha, NE. This front-line role involves greeting patients, handling registrations, and verifying insurance in a high-volume setting.

The position requires at least two years of customer service experience, strong communication, and accuracy in data entry. Training is provided, and the schedule is from Saturday to Tuesday, 6:00 AM to 2:30 PM, with benefits eligible.

Qualifications

• Two years of customer service experience required.
• High school education or equivalent required.
• Ability to work in a proactive self-directed manner.
• Multi-tasking and problem solving abilities required.
• Strong written and verbal communication skills required.
• Ability to type 35 wpm with 95% accuracy.
• BLS certification within six months of hire or transfer date required.

Responsibilities

• Greet patients and customers in a professional, timely manner and create accounts accurately to optimize cash flow.
• Assist with scheduling, pre-registration, pre-admission, registration/admission, and insurance verification processes.
• Provide face-to-face and bedside patient contact.
• Maintain professionalism in stressful situations and handle sensitive information securely.
• Support across departments as needed in a float/float-back role.

Skills

Customer service

Communication

Proactive

Multitasking

Attention to detail

Typing

Education

High school diploma or equivalent

Associate’s degree preferred

Tools

Microsoft Office (Word/Excel)

Job description

Nebraska Medicine is seeking a Sr Patient Access Associate - Float to join the Access Services team at Nebraska Medical Center in Omaha, NE. This front-line role involves greeting patients, handling registrations, and verifying insurance in a high-volume setting.

The position requires at least two years of customer service experience, strong communication, and accuracy in data entry. Training is provided, and the schedule is from Saturday to Tuesday, 6:00 AM to 2:30 PM, with benefits eligible.