Senior Patient Access Specialist

University of Louisville Physicians; United States; On-site; USD 40,000 - 55,000; Full time

Job summary

University of Louisville Physicians is seeking a Patient Access Representative III to be the first point of contact for VIP patients and providers in Louisville, KY. The role involves scheduling appointments, coordinating with physicians, and ensuring an excellent patient experience by adhering to clinic standards and privacy regulations.

The successful candidate will use clinical software such as Allscripts and Centricity, work closely with physicians and staff, and maintain professional

Qualifications

• High school diploma or GED required.
• Minimum 2 years scheduling for multiple physician practices or 2+ years as Patient Access Representative I.
• Excellent customer service and communication skills.

Responsibilities

• Answer incoming calls with exceptional customer service.
• Schedule and reschedule appointments; escalate to level II as needed.
• Utilize physician templates and guidelines in access center software.
• Maintain HIPAA compliance and patient confidentiality.
• Provide concierge scheduling and act as a single point of contact for patients.

Skills

Customer service

Scheduling

Communication

HIPAA compliance

Education

High school diploma

Tools

Allscripts

Centricity Business

Job description

University of Louisville Physicians is seeking a Patient Access Representative III to be the first point of contact for VIP patients and providers in Louisville, KY. The role involves scheduling appointments, coordinating with physicians, and ensuring an excellent patient experience by adhering to clinic standards and privacy regulations.

The successful candidate will use clinical software such as Allscripts and Centricity, work closely with physicians and staff, and maintain professional