Patient Access Representative III, Med Center I, 8:00a-4:30p

UofL Health, Inc.; Louisville, Northern (KY, KY); Hybrid; USD 38,000 - 52,000; Full time

Job summary

UofL Physicians in Louisville, KY is seeking a Patient Access Representative III to serve as the first point of contact for VIP patients and providers, handling urgent referrals and web appointment requests with professional, compassionate service.

You will schedule new and returning appointments across multiple groups, verify patient information, and use access center technologies (Allscripts, Centricity) to maintain accurate calendars.

Qualifications

• Answer all incoming calls with exceptional customer service and compassionate patient-centered care.
• Schedule new, return, internal employee, and referring provider VIP appointments across multiple groups.
• Review website appointment requests and act as single contact for scheduling across the organization in a timely manner.
• Accurately schedule patient appointments using physicians' templates and guidelines in access center systems.
• Maintain up-to-date scheduling compliance by monitoring guided schedule documents.

Responsibilities

• Answer all incoming calls with exceptional customer service with a focus on compassionate patient centered care.
• Schedule new, return, internal employee, and referring provider VIP appointments within multiple groups.
• Review incoming website appointment requests and handle in a concierge style manner by acting as one point of contact for our patients in scheduling appointments across the organization in a timely manner.
• Accurately schedule patient appointments in accordance with physicians' template and guidelines using access center technologies.
• Regularly monitor guided schedule documents to ensure up to date scheduling compliance.

Skills

Customer service

Appointment scheduling

VIP patient handling

HIPAA compliance

Phone etiquette

Tools

Allscripts

Centricity Business

Online paging systems

Job description

Patient Access Representative III, Med Center I, 8:00a-4:30p page is loaded## Patient Access Representative III, Med Center I, 8:00a-4:30plocations: Med Center I - W Market - ULP - AMGtime type: Full timeposted on: Posted Todayjob requisition id: JR 2026-113887# **Primary Location:**Med Center I - W Market - ULP - AMG# **Address:**515 W Market StreetLouisville, KY 40202# **Shift:**First Shift (United States of America)# **Job Description Summary:**The Patient Access Representative III is responsible for communicating with patients and physicians in a timely and professional manner both verbally and electronically. As a first point of contact for all VIP patients and providers, handling urgent referrals, as well as all web appointment requests, the representative will create a positive impression for UofL Physicians while scheduling patient appointments according to clinic operating standards.# **Job Description:*** Answer all incoming calls with exceptional customer service with a focus on compassionate patient centered care* Schedule new, return, internal employee, and referring provider VIP appointments within multiple groups* Review incoming website appointment requests and handle in a concierge style manner by acting as one point of contact for our patients in scheduling appointments across the organization in a timely manner* Accurately schedule patient appointments in accordance with physicians' template and guidelines using access center technologies* Regularly monitor guided schedule documents to ensure up to date scheduling compliance* Determine appropriate physicians for all non-directed referrals* Reschedule patients using proper functions* Field non-clinical patient questions or transfer to appropriate clinical parties* Set patient's expectations for their visit ensuring an excellent patient experience* Call patients to reschedule appointment when clinic is cancelled* Use Allscripts, Centricity Business, online paging systems as well as retrieve information from other hospital systems* Treat all matters confidentially concerning patient information according to HIPAA guidelines.* Adhere to group productivity and quality metrics* Maintains compliance with all company policies, procedures and standards of conduct* Complies with HIPAA privacy and security requirements to maintain confidentiality at all times* Performs other duties as assigned**A note on required work experience:**For internal promotions, equivalent experience as a Patient Access Representative II in 2+ assigned specialty groups will substitute for the work requirement.# **Additional Job Description:**