Senior Patient Access Specialist

Conifer Health Solutions, LLC.; San Ramon (CA); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, vision, disability, &

Life insurance

401k with employer match

Paid time off

Health savings accounts / FSAs

Employee discount program

Holiday pay

Job summary

Conifer Health Solutions, LLC is seeking a Patient Access representative for San Ramon Medical Center in San Ramon, CA. The role supports scheduling, registration, pre-admission, admission, and discharge processes, ensuring accurate patient demographics and compliant liability collection at all service touchpoints.

You will handle cash reconciliation, verify insurance, obtain authorizations, and assist with post-discharge coordination.

Qualifications

• High School Diploma or GED required.
• 0–1 year in a Customer Service role.
• 0–1 year administrative experience in medical facility, health insurance, or related area preferred
• Some college coursework is preferred

Responsibilities

• Greeting patients following Conifer Standards of Care, provides world‑class customer service, completes full patient registration at date of service, adheres to financial & cash control policies & procedures, thoroughly explains and secures Hospital & patient legal forms (i.e., Advance Directives, Conditions of services, Consent for treatment, Important Message from Medicare, EMTALA, etc.). Scan Protected Health Information, create and file patient information packets/folders for upcoming Hospital services. May also assist with scheduling diagnostic procedures (enters data in scheduling system, provide customer with appointment instructions, other tasks as needed).
• Educates patients about patient financial liabilities, employs proper, compliant patient liability collection techniques before, during & after date of service, performs Hospital cash reconciliation & secured payment entry in adherence to financial & cash control policies & procedures.
• Secures medical necessity checks/verification in accordance to Centers for Medicare & Medicaid services, verifies insurance, benefits, coverage & eligibility, completes assigned registration financial clearance work lists activities, obtains insurance authorizations for scheduled & unscheduled Hospital services, and secures inpatient visit notification to payors. May also assist with scheduling and coordinating post discharge care for patients.

Skills

Typing 35 wpm

PC/CRT knowledge

Hospital environment knowledge

Customer service

Fast paced environment

Oral & written communication

Third Party Payor knowledge

Compliance standards

Work across two Patient Access areas

Negotiation to collect money

Relationship building

Medical terminology / physician orders

Education

High School Diploma or GED

0–1 year in Customer Service

0–1 year administrative experience in medical facility, health insurance

Some college coursework

Job description

Conifer Health Solutions, LLC is seeking a Patient Access representative for San Ramon Medical Center in San Ramon, CA. The role supports scheduling, registration, pre-admission, admission, and discharge processes, ensuring accurate patient demographics and compliant liability collection at all service touchpoints.

You will handle cash reconciliation, verify insurance, obtain authorizations, and assist with post-discharge coordination.