Senior Patient Access Scheduler: Complex Care Coordinator

CommonSpirit Health; Roseburg (OR); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Student loan repayment program offered

Job summary

CHI Mercy Health in Oregon schedules patients for hospital-based services, including complex procedures requiring cross-resource coordination. You will handle inbound calls and faxes, complete pre-registration, and verify insurance requirements to ensure accurate appointments.

The role emphasizes advanced scheduling experience, strong problem-solving, and meticulous attention to detail to optimize resources and streamline patient flow in a hospital setting.

Qualifications

• High school diploma or GED required.
• 3 years of patient scheduling or access experience.
• Experience in a hospital environment and knowledge of CPT/ICD-9 codes.

Responsibilities

• Schedules patient appointments, including complex services requiring coordination across providers, resources, or locations.
• Receives inbound calls and fax requests, processes scheduling requests, and performs outbound calls to coordinate patient appointments.
• Maintains scheduling systems to ensure accuracy, resolve conflicts, and optimize use of available resources.
• Obtains and verifies all required patient, clinical, and insurance information necessary to schedule complex services.
• Verifies insurance eligibility and identifies authorization, referral, and payer-specific requirements required for scheduling.
• Performs pre-registration by obtaining complete and accurate patient demographic, clinical, and financial information.

Skills

Patient Scheduling

Healthcare Experience

Attention to Detail

Education

High School Diploma or GED

Job description

CHI Mercy Health in Oregon schedules patients for hospital-based services, including complex procedures requiring cross-resource coordination. You will handle inbound calls and faxes, complete pre-registration, and verify insurance requirements to ensure accurate appointments.

The role emphasizes advanced scheduling experience, strong problem-solving, and meticulous attention to detail to optimize resources and streamline patient flow in a hospital setting.