Senior Patient Access Representative - Surgery - 40 hrs/week

sanford; Sioux Falls (SD); On-site; USD 25,000 - 34,000; Full time

Job summary

Sanford Health is seeking a Senior Patient Access Representative to coordinate scheduling and act as a liaison among patients, families, physicians, and medical staff. This role ensures procedures are properly scheduled and resources are allocated efficiently.

Responsibilities include reviewing orders, handling prior authorizations when needed, training new staff, and serving as an EMR super user while maintaining confidentiality and professional conduct.

Qualifications

• High school diploma or equivalent preferred; post-secondary education helpful.
• Six months' customer service experience desired.
• Prior EMR experience is preferred.

Responsibilities

• Schedule procedures and surgeries by coordinating with multi-disciplinary teams.
• Review procedure orders and ensure resources are available.
• Serve as liaison between providers and supporting staff; manage provider schedules.
• Assist with registration duties and front-desk tasks; may train new employees.
• Act as EMR super user and maintain confidentiality in all tasks.

Skills

Customer service

Communication

Team collaboration

Education

High school diploma or equivalent

Post-secondary education helpful

Tools

EMR systems

Job description

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America's heartland.

Work Shift

8 Hours - Rotating Shifts (United States of America)

Scheduled Weekly Hours

40

Compensation

Salary Range: $18.25 - $25.50

Union Position

No

Summary

The Senior Patient Access Representative serves as a liaison between patients, families, physicians and medical support staff.

Job Description

Specific duties vary by location and may include the following: Collaborates with multi-disciplinary team to ensure medical services are appropriately scheduled for patient. Requires depth of knowledge of service line to proficiently review procedure/surgery orders, as well as appropriately schedule all necessary resources to perform the procedure/surgery. Responsible for resource management and resolving conflicts. Serves as a liaison between provider and supporting providers. Manages provider schedules.

May collaborate with patients and providers to demonstrate medical necessity to insurance companies and obtain required prior authorization. May perform registration duties and work the front desk. May train and mentor new employees. May serve as an electronic medical record (EMR) super user.

Displays professionalism and promotes an atmosphere of mutual respect and cooperation. Must be able to work independently, as well as part of a team. Must always maintain confidentiality of sensitive information. Uses problem solving and critical thinking skills to resolve issues and seeks guidance from leadership when appropriate. Must demonstrate proficiency in computer skills and use of multi-line telephone.

Qualifications

• High school diploma or equivalent preferred; post-secondary education helpful.
• Previous medical office experience preferred. Prior electronic medical records (EMR) experience is preferred. Must have knowledge of medical terminology; customer service skills essential. Six months' customer service experience desired.

Sanford is an EEO/AA Employer M/F/Disability/Vet.

If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-949-5678 or send an email to [e-mail].