Senior Patient Access Representative - ENT Clinic - 40 hrs/week

sanford; Sioux Falls (SD); On-site; USD 25,000 - 34,000; Full time

Job summary

Sanford Health, the largest rural health system in the United States, is seeking a Senior Patient Access Representative to coordinate scheduling of procedures and testing at the Talley Building. This role involves in-person front desk work and phone outreach, serving as a liaison among patients, families, physicians, and staff.

You will manage provider schedules, review orders, obtain prior authorizations when needed, and may train new employees while demonstrating professionalism and

Qualifications

• High school diploma or equivalent preferred; post-secondary education helpful.
• Previous medical office experience preferred.
• Prior electronic medical records (EMR) experience is preferred.
• Knowledge of medical terminology; customer service skills essential.
• Six months' customer service experience desired.

Responsibilities

• Schedule procedures and testing for patients.
• Review orders to schedule resources for procedures/surgeries.
• Manage provider schedules and front desk responsibilities.
• Collaborate with patients and providers to demonstrate medical necessity to insurers and obtain prior authorizations.

Skills

Customer service

Medical terminology

Education

High school diploma or equivalent

Post-secondary education

Tools

EMR software

Job description

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America's heartland.

Work Shift:

Day (United States of America)

Scheduled Weekly Hours:

40

Compensation:

Salary Range: $18.25 - $25.50

Union Position:

No

Department Details

Sanford ENT and Audiology Clinic is located in the Talley Building. It is a fast paced clinic with patient traffic on 2 floors. As a Sr. Patient Access Representative you will use your talents to impact the patients journey by scheduling procedures and testing. This position includes in person patient scheduling as well as phones.

Summary

The Senior Patient Access Representative serves as a liaison between patients, families, physicians and medical support staff.

Job Description

Specific duties vary by location and may include the following:

• Collaborates with multi-disciplinary team to ensure medical services are appropriately scheduled for patient.
• Requires depth of knowledge of service line to proficiently review procedure/surgery orders, as well as appropriately schedule all necessary resources to perform the procedure/surgery.
• Responsible for resource management and resolving conflicts.
• Serves as a liaison between provider and supporting providers.
• Manages provider schedules.

May collaborate with patients and providers to demonstrate medical necessity to insurance companies and obtain required prior authorization. May perform registration duties and work the front desk. May train and mentor new employees. May serve as an electronic medical record (EMR) super user.

Displays professionalism and promotes an atmosphere of mutual respect and cooperation. Must be able to work independently, as well as part of a team. Must always maintain confidentiality of sensitive information. Uses problem solving and critical thinking skills to resolve issues and seeks guidance from leadership when appropriate. Must demonstrate proficiency in computer skills and use of multi-line telephone.

Qualifications

• High school diploma or equivalent preferred; post-secondary education helpful.
• Previous medical office experience preferred. Prior electronic medical records (EMR) experience is preferred. Must have knowledge of medical terminology; customer service skills essential. Six months' customer service experience desired.

Sanford is an EEO/AA Employer M/F/Disability/Vet.

If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-949-5678 or send an email to [e-mail].