Lead Patient Access Representative

sanford; Park Falls (WI); On-site; USD 26,000 - 40,000; Full time

Job summary

Sanford Health in Park Falls, Wisconsin, is seeking a department support professional who can serve as a resource for employees, internal departments, and external customers. The role requires familiarity with the department and the ability to fill in, answer questions, and help resolve issues within the department.

Candidates should be able to work independently with accountability, demonstrate strong customer service skills, and assist with new employee orientation while mentoring others.

Qualifications

• High school diploma or equivalent preferred.
• Associate degree preferred.
• Two years of One Chart or similar electronic medical records (EMR) experience required.
• Five years of customer service experience preferred.
• Previous healthcare experience required.

Responsibilities

• Function as a resource for employees, internal departments, and outside customers; familiarize with all areas of the department and assist in resolving issues within the department.
• Work independently, take accountability for tasks, excel in customer service, and assist with new employee orientation and mentoring.

Skills

EMR experience

Customer service

Education

High School Diploma

Associate degree

Job description

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America's heartland.

Work Shift:

8 Hours - Day Shifts (United States of America)

Scheduled Weekly Hours:

40

Compensation:

Salary Range: 18.50 - $29.00

Union Position:

No

Department Details

Smaller newly remodeled facility. Great Work-Life Balance and friendly team to work with. Shift is Monday thru Friday. Small hometown feel.

Summary

Must be able to function as a resource for employees, internal departments, and outside customers. Familiar with all areas of the department and can fill in, answer questions, and assist in resolving issues within the department.

Job Description

Must be able to work independently without much supervision and accept accountability for individual tasks. Excels in customer service skills. Assists with new employee orientation and serves as a mentor. May provide oversight of work tasks and adjust staffing to ensure appropriate coverage due to absences or lack of float coverage. Assists with on-going department education and training. May develop training curriculum and materials to ensure that departmental training needs are met. May facilitate change and ensure adoption of new processes. Demonstrates analytical decision-making, information gathering, presentation, project management, group facilitation and training skills. May assist in managing productivity and department reports.

Qualifications

High school diploma or equivalent preferred. Associate degree preferred. Two years of One Chart or similar electronic medical records (EMR) experience required. Five years of customer service experience preferred. Previous healthcare experience required.

Sanford is an EEO/AA Employer M/F/Disability/Vet.