Senior Patient Access Representative - Occupational Medicine - 40hrs/week

sanford; Bismarck (ND); On-site; USD 25,000 - 34,000; Full time

Job summary

Sanford Health in the Occupational Medicine Clinic seeks a Senior Patient Access Representative to coordinate scheduling, registrations, and front-desk duties; you will liaise between patients, providers, and medical staff.

The role requires knowledge of medical terminology, EMR familiarity, and strong customer service; we value multitasking ability and confidentiality in a fast-paced clinic.

Qualifications

• High school diploma or equivalent preferred; post-secondary education helpful.
• Experience in a medical office is preferred.
• Prior EMR experience is preferred.
• Knowledge of medical terminology and customer service skills are essential.
• Six months of customer service experience desired.

Responsibilities

• Collaborates with a multi-disciplinary team to schedule medical services for patients.
• Reviews procedure and surgery orders and schedules resources to perform procedures.
• Manages provider schedules and resolves scheduling conflicts.
• Serves as liaison between provider and supporting staff.
• May perform registration duties and front desk tasks.
• May train and mentor new employees and act as EMR super user.

Skills

Customer service

Medical terminology

EMR experience

Medical office experience

Education

High school diploma or equivalent

Post-secondary education

Tools

EMR software

Job description

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America's heartland.

Work Shift

8 Hours - Day Shifts (United States of America)

Scheduled Weekly Hours

40

Compensation

Salary Range: $18.25 - $25.50

Union Position

No

Department Details

Sanford Health is seeking a motivated, detail-oriented candidate to join our Occupational Medicine Clinic as a Senior Patient Access Representative. We value candidates who are accustomed to multitasking, are comfortable utilizing computers, have great customer service skills, and can thrive in a fast-paced clinic.

Summary

The Senior Patient Access Representative serves as a liaison between patients, families, physicians and medical support staff.

Job Description

Specific duties vary by location and may include the following:

• Collaborates with multi-disciplinary team to ensure medical services are appropriately scheduled for patient.
• Requires depth of knowledge of service line to proficiently review procedure/surgery orders, as well as appropriately schedule all necessary resources to perform the procedure/surgery.
• Responsible for resource management and resolving conflicts.
• Serves as a liaison between provider and supporting providers.
• Manages provider schedules.
• May collaborate with patients and providers to demonstrate medical necessity to insurance companies and obtain required prior authorization.
• May perform registration duties and work the front desk.
• May train and mentor new employees.
• May serve as an electronic medical record (EMR) super user.
• Displays professionalism and promotes an atmosphere of mutual respect and cooperation.
• Must be able to work independently, as well as part of a team.
• Must always maintain confidentiality of sensitive information.
• Uses problem solving and critical thinking skills to resolve issues and seeks guidance from leadership when appropriate.
• Must demonstrate proficiency in computer skills and use of multi-line telephone.

Qualifications

High school diploma or equivalent preferred; post-secondary education helpful.

• Previous medical office experience preferred.
• Prior electronic medical records (EMR) experience is preferred.
• Must have knowledge of medical terminology; customer service skills essential.
• Six months' customer service experience desired.

Sanford is an EEO/AA Employer M/F/Disability/Vet.

If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-949-5678 or send an email to [e-mail].