Patient Access Representative - Multispecialty Clinic - 40hrs/week

sanford; Rapid City (SD); On-site; USD 22,000 - 32,000; Full time

Job summary

Sanford Health in Rapid City, SD, is seeking a Patient Access Representative to provide exceptional service at the first point of contact, whether by phone or in-clinic. You will greet patients, verify demographics, collect payments, and support scheduling and registrations.

Responsibilities include coordinating referrals, handling pre-authorizations, and ensuring smooth patient flow from reception to treatment, with emphasis on accuracy and empathy.

Qualifications

• High school diploma or equivalent preferred.
• One year of work experience, preferably in a medical office setting.
• Medical terminology helpful; customer service skills essential.
• BLS may be required for certain locations and/or settings.

Responsibilities

• Greet patients and verify demographics.
• Create, scan and route documents or electronic forms.
• Inform patients about documents and capture signatures.
• Establish and assign financial responsibility; assist with arrangements per policy.
• Collect co-payments, pre-payments, and payments on account balances.
• May work through the registration work queue to address registration errors or denied insurance claims.
• Schedule appointments with nursing team and providers; coordinate referrals and pre-authorization.
• Arrange interpreter services; check patients in/out; operate multi-line phone.
• May resolve work queue issues, manage recalls and waitlists, and paging providers.
• Coordinate telemed appointments and remind patients of upcoming visits.

Skills

Customer service

Scheduling

Phone handling

Communication

Education

High school diploma

Job description

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America's heartland.

Work Shift:

8 Hours - Day Shifts (United States of America)

Scheduled Weekly Hours:

40

Compensation:

Salary Range: $16.25 - $23.00

Union Position:

No

Department Details

8:30 am to 5:30pm shift supporting Family Medicine, Pediatrics and/or General Surgery!

Summary

Join our Sanford Patient Access Family and Grow the Good! As a Patient Access Representative, your primary responsibility will be providing extraordinary customer service to patients with every interaction. With being the first point of contact, you will have the opportunity to provide a positive patient experience by creating a welcoming and safe environment, either on the phone or in the clinic.

Job Description

REGISTRATION

• Greet patients & verifies demographics
• Creating, scanning & routing documents or electronic forms
• Inform patients what the document is & capture signatures on necessary paperwork
• Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures
• Collects co-payments, pre-payments, and payments on account balances
• May work through the registration work queue to address and resolve registration errors or denied insurance claims

SCHEDULING

• Work with nursing team & providers to coordinate & schedule appointments to meet patient's needs, coordinate provider schedule
• Obtain and coordinate referrals & conduct pre-authorization
• Arrange interpreter services
• Check patients in/out
• Operate multi-line phone
• May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers

ADDITIONAL DUTIES MAY INCLUDE

• Preparation & coordination of charts
• Organize supporting provider documents
• Initiation & collaboration of patient financial assistance
• Track patient visits & health information management on patient accounts
• Compile, distribute, administer, and score assessments
• Coordination of Telemed appointments
• Reminder calls for appointments
• Hospital admission
• Office duties, such as make copies or send faxes

Qualifications

High school diploma or equivalent preferred. Post-secondary education helpful.

One year of work experience, preferably in a medical office setting. Medical terminology helpful; customer service skills essential. Six months' customer service experience desired.

May require BLS for certain locations and/or settings.

Sanford is an EEO/AA Employer M/F/Disability/Vet.

If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-949-5678 or send an email to [e-mail].