Patient Access Representative | Broadway Pediatric Specialties | 40 hrs/wk

3M HEALTHCARE; Fargo (ND); On-site; USD 19,286 - 31,684; Full time

Job summary

Sanford Health in Fargo, ND is seeking a Patient Access Representative to be the first point of contact for patients, greet and verify demographics, and guide them through the scheduling and registration process.

You will handle documents, collect co-pays, and coordinate with nursing staff to arrange appointments and referrals, ensuring smooth front-desk operations and outstanding customer service.

Qualifications

• High school diploma or equivalent preferred.
• One year of work experience, preferably in a medical office setting.
• Medical terminology helpful; customer service skills essential.

Responsibilities

• Greet patients & verify demographics.
• Create, scan & route documents or electronic forms.
• Inform patients about the document and capture signatures on necessary paperwork.
• Establish & assign financial responsibility and assist with arrangements while adhering to appropriate policies and procedures.
• Collect co-payments, pre-payments, and payments on account balances.
• May work through the registration work queue to address and resolve registration errors or denied insurance claims.
• Work with nursing team & providers to coordinate & schedule appointments to meet patient’s needs, coordinate provider schedule.
• Obtain and coordinate referrals & conduct pre-authorization.
• Arrange interpreter services.
• Check patients in/out.
• Operate multi-line phone.
• May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers.
• Preparation & coordination of charts.
• Organize supporting provider documents.
• Initiation & collaboration of patient financial assistance.
• Track patient visits & health information management on patient accounts.
• Compile, distribute, administer, and score assessments.
• Coordination of Telemed appointments
• Reminder calls for appointments
• Hospital admission
• Office duties, such as make copies or send faxes

Skills

Customer service

Medical terminology

Phone scheduling

Scheduling appointments

Education

High school diploma

Job description

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world‑class health care in America’s heartland.

Job Details

• Work Shift: 8 Hours - Day Shifts (United States of America)
• Scheduled Weekly Hours: 40
• Compensation: Salary Range: $16.25 - $23.00
• Union Position: No

Department Details

Working with the pediatric population in a fast‑paced, multi‑tasking atmosphere. Mainly phone scheduling with some outbooking. Mostly behind the scenes work but some patient‑facing aspects.

Summary

Join our Sanford Patient Access Family and Grow the Good! As a Patient Access Representative, your primary responsibility will be providing extraordinary customer service to patients with every interaction. You will be the first point of contact, creating a welcoming and safe environment, either on the phone or in the clinic.

Job Description

• Greet patients & verify demographics
• Create, scan & route documents or electronic forms
• Inform patients about the document and capture signatures on necessary paperwork
• Establish & assign financial responsibility and assist with arrangements while adhering to appropriate policies and procedures
• Collect co-payments, pre-payments, and payments on account balances
• May work through the registration work queue to address and resolve registration errors or denied insurance claims

• Work with nursing team & providers to coordinate & schedule appointments to meet patient’s needs, coordinate provider schedule
• Obtain and coordinate referrals & conduct pre-authorization
• Arrange interpreter services
• Check patients in/out
• Operate multi‑line phone
• May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers

• Preparation & coordination of charts
• Organize supporting provider documents
• Initiation & collaboration of patient financial assistance
• Track patient visits & health information management on patient accounts
• Compile, distribute, administer, and score assessments
• Coordination of Telemed appointments
• Reminder calls for appointments
• Hospital admission
• Office duties, such as make copies or send faxes

Qualifications

High school diploma or equivalent preferred. Post‑secondary education helpful. One year of work experience, preferably in a medical office setting. Medical terminology helpful; customer service skills essential. Six months’ customer service experience desired. May require BLS for certain locations and/or settings.

Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-949-5678 or send an email to [e-mail].