Senior Patient Access Representative

CommonSpirit Health; London (KY); On-site; USD 36,000 - 48,000; Full time

Job summary

CommonSpirit Health’s Saint Joseph London facility is seeking a patient access/registration professional to support patient intake at multiple access points, including the Emergency Department and main registration areas.

The role emphasizes accuracy in insurance verification, benefits review, and communicating patients’ financial responsibilities, while ensuring smooth, timely access workflows for patients and staff.

Qualifications

• High School Diploma or GED required at hire.
• Experience: 1-3 years in patient access, healthcare registration, or related healthcare administrative role.
• Experience with insurance verification, benefits review, and/or registration workflows.

Responsibilities

• Perform patient registration and admitting functions across hospital access areas.
• Handle moderately complex registration scenarios including insurance verification and benefits review.
• Communicate patient financial responsibility and collect payments when appropriate.
• Support operations by flexing across access points during high-volume periods.
• Serve as a resource to PAR I staff with guidance on workflows and systems.

Skills

Insurance verification

Benefits review

Patient access

Education

High School Diploma or GED

Job description

Job Summary and Responsibilities

• Perform patient registration and admitting functions across assigned hospital access areas, including Emergency Department, main registration, admitting, and payer notification workflows.
• Handle moderately complex registration and encounter scenarios, including insurance verification, benefits review, and patient financial responsibility communication involving varied payers or non-standard workflows.
• Apply judgment within established frameworks to resolve moderately complex discrepancies and determine appropriate escalation of complex or exception-based issues.
• Communicate detailed patient financial responsibility, including estimates and coverage limitations, and collect payments at the time of service as appropriate.
• Support operational continuity by flexing across access points, assisting during high-volume or high-acuity periods, and ensuring timely completion of patient access workflows.
• Serve as an informal resource to PAR I staff by providing guidance on workflows, systems use, and routine problem-solving, without formal supervisory responsibility.

Job Requirements

Required

• High School Graduate General Studies, upon hire or
• High School GED General Studies, upon hire and
• 1-3 years 1-3 years of experience in patient access, healthcare registration, or a related healthcare administrative role., upon hire and
• Experience with insurance verification, benefits review, and/or registration workflows , upon hire
• None, upon hire

Where You'll Work

Welcome to Saint Joseph London, a 150-bed regional hospital founded in 1926. Located on a 52 acre healing environment, Saint Joseph London offers private patient rooms that overlook a small lake and healing garden and has been recognized as a Best Place to Work in Kentucky for five years in a row (2020-2024).

CHI Health Saint Joseph is part of CommonSpirit Health, a non‑profit, Catholic health system dedicated to advancing health for all people. With approximately 175,000 team members and 25,000 physicians and advanced practice clinicians.

Our commitment to serve the common good is delivered through the dedicated work of thousands of physicians, advanced practice clinicians, nurses, and staff; through clinical excellence delivered across a system of 140 hospitals and more than 2,200 care centers serving 24 states.