Senior Patient Access Navigator: Registration & Insurance

St. Luke's Hospital - The Woodlands; United States; On-site; USD 36,000 - 52,000; Full time

Job summary

St. Luke's Health - The Woodlands Hospital is seeking a Senior Patient Access Representative to perform patient registration and admitting across hospital access areas, including the Emergency Department and main registration.

You will manage insurance verification, benefits review, and communicate patient financial responsibility across varied payers, ensuring accurate data and smooth workflows. You will flex across access points during high-volume periods and act as a resource for staff,

Qualifications

• Perform patient registration and admitting functions across assigned hospital access areas.
• Handle moderately complex registration and encounter scenarios, including insurance verification, benefits review, and patient financial responsibility communication involving varied payers or non-standard workflows.
• Apply judgment within established frameworks to resolve moderately complex discrepancies and determine appropriate escalation of complex or exception-based issues.

Responsibilities

• Perform patient registration and admitting across hospital access areas, including Emergency Department, main registration, admitting, and payer notification workflows.
• Handle moderately complex registration and encounter scenarios, including insurance verification, benefits review, and patient financial responsibility communication involving varied payers or non-standard workflows.
• Apply judgment within established frameworks to resolve moderately complex discrepancies and determine appropriate escalation of complex or exception-based issues.
• Communicate detailed patient financial responsibility, including estimates and coverage limitations, and collect payments at the time of service as appropriate.
• Support operational continuity by flexing across access points, assisting during high-volume or high-acuity periods, and ensuring timely completion of patient access workflows.
• Serve as an informal resource to PAR I staff by providing guidance on workflows, systems use, and routine problem-solving, without formal supervisory responsibility.

Skills

Patient access

Insurance verification

Education

High School Diploma

GED General Studies

Job description

St. Luke's Health - The Woodlands Hospital is seeking a Senior Patient Access Representative to perform patient registration and admitting across hospital access areas, including the Emergency Department and main registration.

You will manage insurance verification, benefits review, and communicate patient financial responsibility across varied payers, ensuring accurate data and smooth workflows. You will flex across access points during high-volume periods and act as a resource for staff,