Senior Patient Access Navigator – Fast-Paced Healthcare

Cooper University Health Care; Camden (NJ); Sur place; USD 32 000 - 51 000; Plein temps

Résumé du poste

Cooper Norcross Health in Camden, NJ is seeking a Patient Navigator to provide a centralized entry point to physician and radiology services across disciplines such as Internal and Family Medicine, Pediatrics, Orthopedics, Cardiology, OB/GYN, Endocrinology, Rheumatology, Gastroenterology, and Pain Management.

The role requires a customer-service mindset, multi-tasking ability, and technical proficiency, including EPIC, Outlook, IDX, Excel and Word, with a focus on delivering an exceptional

Qualifications

• 2+ years of direct experience within a Customer Service/Contact Center or scheduling environment, preferably within a Healthcare environment.
• 1-2 years’ preferred experience with Acombina, including troubleshooting and testing; strong technical proficiency including EPIC, Outlook, IDX, Excel and Word.
• Experience in or knowledge of any of the following is preferred: central scheduling, medical terminology, insurance verification, registration, or hospital/physician office

Responsabilités

• Delivers an exceptional experience to patients, customers and physicians who contact the Access Center by facilitating patient access throughout Cooper’s provider network.
• Provides support to the Access Center management team related to escalations, patient complaints, new hire onboarding and training/cross-training.
• Responsible for providing technical and operational support in the design, development, delivery and evaluation of systems and training programs in the Patient Access Center.
• Supports the Learning and Quality function for both training and quality monitoring across the Patient Access Center and reviewing individual or team audit reports to identify training needs.
• This position functions as a subject matter expert and is expected to provide high-quality customer service in accordance with Cooper University Hospital and departmental policies and procedures.

Connaissances

EPIC

Outlook

IDX

Excel

Word

Formation

High School diploma or equivalent

Outils

Acombina

Description du poste

Cooper Norcross Health in Camden, NJ is seeking a Patient Navigator to provide a centralized entry point to physician and radiology services across disciplines such as Internal and Family Medicine, Pediatrics, Orthopedics, Cardiology, OB/GYN, Endocrinology, Rheumatology, Gastroenterology, and Pain Management.

The role requires a customer-service mindset, multi-tasking ability, and technical proficiency, including EPIC, Outlook, IDX, Excel and Word, with a focus on delivering an exceptional