Senior Patient Access Leader - Oncology Ops

McKesson; Cary (NC); Hybrid; USD 92,000 - 94,000; Full time

Job summary

McKesson is hiring a Manager, Patient Access for a hybrid role based in Cary, NC, with a weekly 2-days-in-office requirement. The role leads oncology and core Patient Access services, including prior authorizations, eligibility, and patient financial assistance, and requires 6+ years in the field with 2+ years in supervision.

The position offers a base pay range of $92,000–$94,000 per year plus a 15% bonus, with total rewards and benefits commensurate with performance and location.

Qualifications

• Degree or equivalent experience.
• Typically requires 6+ years of professional experience and 0-2 years of supervisory experience.
• Demonstrated knowledge of patient access operations and the interdependencies among contact center services, benefits investigation, eligibility verification, prior authorization and appeals, claims adjudication, and patient financial assistance.
• Demonstrated ability to translate strategic priorities into measurable team goals, processes, resource plans, and performance expectations.
• Strong analytical and problem-solving skills, with the ability to interpret operational trends, identify root causes, and implement corrective actions.
• Proven ability to build accountability, develop talent, and manage change across teams.
• Strong communication, collaboration, organization, and customer service skills with a patient-centric mindset.
• Proficiency within Microsoft applications and the ability to learn pharmacy, patient access, workflow, contact center, and workforce-management systems.
• Flexible, adaptable, detail oriented, and committed to operational excellence and continuous improvement.

Responsibilities

• Translate Patient Access strategy, priorities, and service commitments into clear goals and execution plans for supervisors and teams.
• Establish operating cadence and decision paths to manage daily execution.
• Identify and address mid-level escalated service concerns and operational exceptions with urgency and clear communication.
• Drive continuous improvement to simplify workflows and improve patient/provider experience.
• Lead, coach, and develop Patient Access supervisors and staff.
• Coordinate cross-team priorities and handoffs across Patient Access functions to support the patient journey.

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

McKesson is hiring a Manager, Patient Access for a hybrid role based in Cary, NC, with a weekly 2-days-in-office requirement. The role leads oncology and core Patient Access services, including prior authorizations, eligibility, and patient financial assistance, and requires 6+ years in the field with 2+ years in supervision.

The position offers a base pay range of $92,000–$94,000 per year plus a 15% bonus, with total rewards and benefits commensurate with performance and location.