Senior Patient Access Lead

Trinity Health; City of Troy (NY); On-site; USD 29,000 - 44,000; Full time

Job summary

The Senior Registration Associate - Patient Access at Samaritan Hospital, part of Trinity Health, is a full-time role with rotating shifts and weekend/holiday rotation. The position involves overseeing patient access workflows, mentoring teammates, and helping develop policies to improve efficiency and patient experience.

You will coordinate operations, maintain records, participate in training, and work with leadership to achieve departmental goals while ensuring quality, confidentiality, and

Qualifications

• Minimum of three (3) years' experience with competency in patient access, pre-service and/or registration.
• Ability to obtain a national certification in HFMA CRCR and/or NAHAM CHAA within one (1) year of hire.

Responsibilities

• Coordinates operational, technical and/or clerical support services that enhance or improve coordination, preparation and flow of the department process and core work.
• Plans and organizes workflows and prioritizes customers’ needs.
• May lead a small team; serves as a mentor.
• Creates and maintain procedural standards and records as appropriate for role.
• Develops and maintains educational programs for the team members, including new employee orientation.
• Utilizes multiple system applications for data collection and management.
• Incorporates basic knowledge of Trinity Health policies, practices and processes to ensure quality, confidentiality and safety are prioritized.
• Demonstrates knowledge of departmental processes and procedures and ability to readily acquire new knowledge.
• Collaborates on performance improvement activities as indicated by outcomes in program efficiency and patient experience.
• Helps to identify opportunities, develop solutions and lead the team through resolution.

Skills

Patient access

Team leadership

Workflow coordination

Communication

Education

High school diploma or GED

Job description

The Senior Registration Associate - Patient Access at Samaritan Hospital, part of Trinity Health, is a full-time role with rotating shifts and weekend/holiday rotation. The position involves overseeing patient access workflows, mentoring teammates, and helping develop policies to improve efficiency and patient experience.

You will coordinate operations, maintain records, participate in training, and work with leadership to achieve departmental goals while ensuring quality, confidentiality, and