Senior Registration Associate – Samaritan Hospital - Full Time – Rotating Shift

Trinity Health; United States; On-site; USD 29,000 - 44,000; Full time

Job summary

Trinity Health is seeking a Senior Registration Associate for Patient Access at Samaritan Hospital. This role includes coordinating operational support, mentoring staff, and developing training programs to improve patient flow and accuracy.

A two-week training period is required, with a schedule of M-F 8a-4:30p and holiday/weekend rotations. The position requires at least three years in patient access or registration, a high school diploma or GED, and the ability to obtain HFMA CRCR or NAHAM

Qualifications

• High school diploma or GED is required.
• Minimum of three years' experience with competency in patient access, pre-service and/or registration.

Responsibilities

• Coordinates operational, technical and/or clerical support services to improve department workflow.
• Plans and organizes workflows and prioritizes customers' needs.
• May lead a small team and act as a mentor.
• Creates and maintains procedural standards and records for the role.
• Develops and maintains educational programs for team members, including new employee orientation.
• Utilizes multiple system applications for data collection and management.
• Adheres to Trinity Health policies, confidentiality, and safety requirements.
• Collaborates on performance improvement activities and drives efficiency and patient experience.
• Identifies opportunities, develops solutions and leads the team to resolution.

Skills

Patient access experience

Pre-service registration

Mentoring/leadership

Education

High school diploma or GED

Job description

Employment Type: Full time Shift: Rotating Shift Description:

Senior Registration Associate - Patient Access Samaritan Hospital Holiday and/or weekend rotation is required. A two-week training period is required M - F 8a - 430p The Senior Registration Associate provides oversight & support of the workflow & functions in accordance with level of experience, education & standards. This colleague assumes an expanded role & increased responsibility including delegating to others and participating in the development & process improvement of policies & procedures. The Senior works closely with leadership to maintain efficient & effective operations to ensure quality in daily operations, and may partner with leadership with the selection, orientation & performance feedback of the team. Additionally, the Senior Registration Associate works cooperatively to ensure that key customer needs are being met & that we achieve operational & performance goals.

Responsibilities

• Coordinates operational, technical & / or clerical support services that enhance or improve coordination, preparation & flow of the department process & core work.
• Plans & organizes workflows & prioritizes customers’ needs.
• May lead a small team; serves as a mentor.
• Creates & maintain procedural standards & records as appropriate for role.
• Develops & maintains educational programs for the team members, including new employee orientation.
• Utilizes multiple system applications for data collection & management.
• Incorporates basic knowledge of Trinity Health policies, practices & processes to ensure quality, confidentiality & safety are prioritized.
• Demonstrates knowledge of departmental processes & procedures & ability to readily acquire new knowledge.
• Collaborates on performance improvement activities as indicated by outcomes in program efficiency & patient experience.
• Helps to identify opportunities, develop solutions & lead the team through resolution.

Minimum Qualifications

• High school graduate or equivalent / GED
• Minimum of three (3) years' experience with competency in patient access, pre-service & / or registration experience.
• Ability to obtain a national certification in HFMA CRCR & / or NAHAM CHAA within one (1) year of hire.

Additional Qualifications (nice to have)

• Previous Leadership Experience
• Knowledge of federal or state government agencies including but not limited to Medicare, Medicaid, VA or Charity Care programs, or patient management & healthcare accounts receivable within the revenue cycle.

Pay range

Pay range: $21.20-$31.90 Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location

Our Commitment Rooted in our Mission and Core Values

we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law. Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs. For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.