Senior Patient Access Intake Spec-Rehab

Southcoast Health System, Inc.; Fall River (MA); On-site; USD 25,000 - 40,000; Full time

Benefits offered by this job

Generous Earned Time Off Package

Employee Wellbeing Program

403B Retirement Plan with companymatch

Tuition assistance / Federal Loan Forg

Professional growth opportunities and

Job summary

Southcoast Health System, Inc. is seeking a Senior Patient Access Intake Spec-Rehab at Charlton Memorial Hospital in Fall River, MA. This role supports rehab services by determining patient liability, obtaining pre-certifications, and securing timely authorizations to maintain optimal revenue.

You will work with patients, clinicians, and payers across multiple portals, ensuring CPT codes are correctly documented and appeals are pursued when needed. Excellent customer service is essential.

Qualifications

• High school graduation plus specialized courses or medical office certification.
• Experience in obtaining and processing insurance referrals and authorizations.
• Excellent knowledge of healthcare terminology and managed care.
• Strong customer service and communication skills.
• Over three years of related medical office experience.

Responsibilities

• Determine patient liability prior to service and notify patients of potential costs.
• Obtain pre-certification and authorization for evaluations and tests.
• Verify CPT codes are documented and authorized for services.
• Navigate payer portals to obtain authorizations and appeal denials.
• Coordinate with patients, clinicians, and payers to secure approvals.

Skills

Customer service

Critical thinking

Keyboarding

Insurance referrals

Authorization processes

Education

High school diploma with certified training

Associates degree preferred

Tools

EHR software

Excel

Email

Job description

Overview

Community Focused. Care Driven.

Join Southcoast Health, where your future is as promising as the care we provide. Our commitment to each other, our patients, and our community is more than a mission - it’s our way of life, and you’ll be at the heart of it.

Southcoast Health is a not-for-profit, charitable, health system with multiple hospitals, clinics and facilities throughout Southwestern Massachusetts and Rhode Island.

Nestled in local communities, Southcoast Health provides inclusive, ethical workplaces where our highly skilled caregivers offer world-class, comprehensive healthcare close to home.

Find out for yourself why Southcoast Health has been voted ‘Best Place to Work’ for 7 years in a row!

We are searching for a talented Senior Patient Access Intake Spec-Rehab

Hours:40hrs

Shift:Day shift; 8:45am - 5:15pm

Location: Charlton Memorial Hospital - Fall River, MA

A career at Southcoast Health offers you:

• A culture of well-being that embraces, respects, and celebrates the rich diversity of one another and the communities we serve
• Competitive pay and comprehensive benefits package
• Generous Earned Time Off Package**
• Employee Wellbeing Program
• 403B Retirement Plan with company match
• Tuition assistance / Federal Loan Forgiveness programs
• Professional growth opportunities and customized leadership training

**Available to regular status employees who are scheduled to work a minimum of 24 hours.

Southcoast Health is an Equal Opportunity Employer.

Responsibilities

Position reports to the Operations Team Leader of Rehab Services. Perform a wide variety of duties to secure optimal revenue for all services performed at Southcoast Health Rehab Services. Determine patient liability prior to service by creating an estimate based on individual payer, notifies patient of their potential liability in accordance with the Federal and State regulations. Initiate contact with patients, clinicians, and third party payers to obtain pre-certification and authorization for evaluations and diagnostic tests. Use critical thinking skills to ensure CPT codes are documented and authorized for the appropriate service. Navigate multiple payer portals to determine requirements for authorization and submit electronic requests. Follow up with payer denials by researching clinical data to support an appeal. Verify coverage and initiate authorizations for new evaluations and treatments

Qualifications

• Equal to completion of four years of high school plus additional specialized courses or training, secretarial school, diploma, or medical office certification.
• Duties require comprehensive understanding of medical terminology and managed care plans and experience in obtaining and processing insurance referrals and authorizations.
• Knowledge of Healthcare and Managed Care preferred.
• Proficient keyboarding skills are essential.
• Must possess strong reasoning and critical thinking skills.
• Proficient in use of software applications such as e-mail, Work, Excel, EHR.
• Exceptional customer service skills are required.
• Over three years of related medical office work experience is required.
• Associates degree preferred.
• Experience in obtaining and processing insurance referrals and authorizations.
• Knowledge of Healthcare and Managed Care preferred.
• Must be fully vaccinated against seasonal Influenza and the COVID 19 virus or to be exempt from the requirement for medical or personal reasons by signing a statement certifying you are choosing to be exempt from vaccination once hired.
• Compensation: Pay rate will be determined based on level of experience.

Pay Range

USD $18.36 - USD $29.27 /Hr.