Senior Patient Access & Case Manager (Hybrid)

Biogen; Honolulu (HI); Hybrid; USD 80,000 - 110,000; Full time

Job summary

Biogen is seeking a Senior Case Manager, Patient Services to educate customers and help them access treatments by navigating benefits and approvals, ensuring safety and regulatory compliance. The role acts as liaison between patients, healthcare providers, and partners, from case initiation to closure.

The position requires strong interpersonal skills, reimbursement expertise, ability to work in a hybrid environment, up to 20% travel, and a commitment to Biogen's inclusive culture and

Qualifications

• Minimum of 3 years in customer service, patient services, or case management in healthcare.
• Proficient in reimbursement processes and payer policies.
• Knowledge of managed care, government payers, and procurement.
• Strong investigative and analytical skills.
• Ability to educate patients and providers on program options."
• Work well under pressure and manage priorities.
• Hybrid work with travel up to 20%.

Responsibilities

• Build trusted relationships with patients and healthcare providers through proactive communication.
• Deliver personalized case management including inbound and outbound communication.
• Provide personalized reimbursement support and determine financial qualifications.
• Conduct benefits, coverage, and payer research to ensure compliance.
• Meet and exceed performance metrics and quality standards.
• Adhere to SOPs and travel up to 20%.

Skills

Case management

Customer service

Interpersonal skills

Reimbursement policies

Time management

CRM software

Microsoft Office

Bilingual

Education

High school diploma

Bachelor's degree preferred

Tools

CRM software

Job description

Biogen is seeking a Senior Case Manager, Patient Services to educate customers and help them access treatments by navigating benefits and approvals, ensuring safety and regulatory compliance. The role acts as liaison between patients, healthcare providers, and partners, from case initiation to closure.

The position requires strong interpersonal skills, reimbursement expertise, ability to work in a hybrid environment, up to 20% travel, and a commitment to Biogen's inclusive culture and