Senior Patient Access Case Manager

Biogen; United States; On-site; USD 54,000 - 71,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Tuition reimbursement

Job summary

Biogen is hiring a Senior Case Manager in Patient Services in the United States to guide patients and providers through non-clinical access challenges, ensuring timely deliverables and compassionate, patient-focused care.

You will handle reimbursement support, benefits research, and prior authorizations while adhering to procedures. This role requires collaboration with partners and a patient-centric mindset, traveling up to 20% as needed.

Qualifications

• Minimum 3 years in customer service, patient services, case management, or related healthcare experience.
• Proficient in reimbursement processes including benefit investigations and payer policies.
• Strong knowledge of managed care, including government payers.
• Investigational and analytical skills.
• Ability to work under pressure in a fast-paced environment.
• Interpersonal skills for patient support and education.

Responsibilities

• Build trusted relationships with patients and healthcare providers through proactive communication.
• Leverage program services to align support with patient needs.
• Deliver personalized case management and inbound/outbound communication regarding non-clinical access challenges.
• Provide reimbursement support including benefit investigations and prior authorization information.
• Conduct benefits, coverage, and payer research to ensure compliance with policies and timelines.
• Adhere to standard operating procedures and guidelines.
• Travel up to 20% to support program operations.
• Meet and exceed performance and quality metrics.

Skills

Customer service

Case management

Reimbursement processes

Managed care knowledge

Investigation/analysis

MS Office & CRM

Bilingual English/Spanish

Education

High school diploma

Bachelor’s degree preferred

Tools

CRM systems

Microsoft Office

Job description

Biogen is hiring a Senior Case Manager in Patient Services in the United States to guide patients and providers through non-clinical access challenges, ensuring timely deliverables and compassionate, patient-focused care.

You will handle reimbursement support, benefits research, and prior authorizations while adhering to procedures. This role requires collaboration with partners and a patient-centric mindset, traveling up to 20% as needed.