Sr Patient Access Associate - Full Time - Float

Nebraska Medicine; United States; On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Tuition assistance up to $5,000/year

35% discount at Clarkson College

Career advancement with covered costs

Job summary

Nebraska Medicine in Omaha, NE, is seeking a Sr Patient Access Associate for first shift. The role supports scheduling, pre-registration, registration, and insurance verification, ensuring accurate account creation and patient flow.

The position requires 2+ years in customer service, strong communication, and ability to work proactively. Training runs three weeks, with 9:00 AM–5:30 PM hours and 24/7 coverage across the organization.

Qualifications

• Minimum of two years customer service experience.
• High school education or equivalent required.
• Ability to work in a proactive self-directed manner.
• Multi-tasking and problem solving abilities.
• Strong written and verbal communication skills.
• Strong communication and organizational skills with attention to detail.
• Ability to type 35 wpm with 95% accuracy.
• BLS certification within six months of hire from an AHA-endorsed program.

Responsibilities

• Greet patients and customers professionally and ensure accounts are created accurately to optimize cash flow while complying with regulations.
• Provide coverage 24 hours a day, 7 days a week across various areas including the emergency department.
• Face-to-face and bedside patient contact is required.

Skills

Customer service

Self-directed work

Multi-tasking

Communication

Typing 35 wpm

BLS certification

Education

High school diploma or equivalent

Associate's degree preferred

Tools

Microsoft Word

Microsoft Excel

Job description

Shift: First Shift (United States of America) Sr Patient Access Associate - Full Time - Float 40 hours/week

This position is scheduled Monday - Friday 9:00 AM - 5:30 PM. Training is the first 3 weeks, Monday - Friday 7:00 AM - 3:30 PM. Please watch these videos to learn more about the position: My Job in a Minute: Sr Patient Access Associate My Job In A Minute: Sr Patient Access Associate (2). Location: Nebraska Medical Center | Nebraska Medicine Omaha, NE.

Duties

• Ensure patients and customers are greeted in a professional, timely and efficient manner and accounts are created accurately and efficiently in order to optimize cash flow for organization while exceeding customer expectations and complying with all state and federal regulations and laws throughout the processes of scheduling confirmation, pre-registration/pre admission, registration/admission, insurance verification, receipting of payments, and patient way finding/escorting.
• Coverage for position is required 24 hours a day 7 days a week with needs in various areas of the organization, including the emergency department.
• Face to face and bedside patient contact required.

Enjoy up to $5,000/year in tuition assistance, a 35% discount at Clarkson College, and career advancement opportunities with covered educational costs.

Required Qualifications

• Minimum of two years customer service experience required.
• High school education or equivalent required.
• Ability to work in a proactive self-directed manner required.
• Multi-tasking and problem solving abilities required.
• Strong written and verbal communication skills required.
• Strong communication and organizational skills with aptitude for detail-oriented work required.
• Demonstrates the ability to form and maintain working relationships within the organization to foster a team environment required.
• Ability to type 35 wpm with 95% accuracy rating required.
• Basic Life Support (BLS) certification within six months of hire or transfer date required required, must be from an American Heart Association (AHA) endorsed program (effective for new hires starting January 1, 2023 or later).
• Basic Life Support (BLS) within six months of hire or transfer date required (cost will be funded by department).

Preferred Qualifications

• Experience in health care, collections, registration, or revenue cycle preferred.
• Associate's degree in business, healthcare or related field preferred.
• Experience in health care revenue cycle functions including insurance or registration preferred.
• Experience with Microsoft Office products, specifically Word and Excel preferred.
• Depending on the position available, fluency in Spanish preferred.

Nebraska Medicine is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, age, national origin, disability, genetic information, sexual orientation, gender identity and protected veterans’ status.

Nebraska Medicine includes two hospitals, the state's largest and highest rated Nebraska Medical Center and Bellevue Medical Center, along with more than 70 primary care and specialty clinics. Nebraska Medicine and our research and education partner, the University of Nebraska Medical Center (UNMC), share the same mission: to lead the world in transforming lives to create a healthy future for all individuals and communities through premier educational programs, innovative research and extraordinary patient care. Every colleague plays a key role in upholding our promise of “Serious Medicine, Extraordinary Care” to our patients and their families. Working with Nebraska Medicine means committing to meaningful, impactful work that will elevate the success of your fellow colleagues and will help your patients and their families feel comfortable, confident and cared for.