Senior Partner Success Manager, Platform Adoption

Anite; Denver (CO); Remote; USD 109,000 - 182,000; Full time

Benefits offered by this job

Medical, dental and vision

Health Savings Account

401(k) Plan

Flexible Time Off

Paid Holidays

Tuition Reimbursement

Adoption Assistance

ESPP (Employee Stock Purchase Plan)

Job summary

Keysight Technologies seeks a Partner Success Manager to drive engagement and success across CSED platforms, coordinating with Product, QA, and Operations to maximize value for partners and customers.

You will lead training, knowledge management, and scalable communications while aligning with CX improvements and strategic initiatives. The role emphasizes data-driven decisions and cross-functional influence across R&D, Sales, and Support.

Qualifications

• Bachelor's degree in Business Management, Information Systems, Computer Science, or related field
• 7+ years of experience in Partner Success, Customer Success, Product Operations, or similar roles
• In depth understanding of the end-to-end B2B software customer journey, touchpoints, and key drivers & constraints
• Deep understanding of the enterprise B2B software business operating model from new product introduction to order fulfillment to support & maintenance
• Demonstrated experience driving adoption & utility maximization, user onboarding & support, partner or customer enablement, and scaled communications
• Proven ability to define metrics, make data-driven decisions, navigate contradictory data-points, and build anecdote & data-supported narratives
• Strong project and program management skills, including leading initiatives across multiple teams and geographies without direct authority
• Exceptional coordination, communication, and presentation skills across technical, non-technical, and executive sponsor stakeholders

Responsibilities

• Establish & maintain trusted relationships with stakeholders across R&D, Sales, Support, Business Operations, Order Fulfillment, Finance, Legal, and other partner organizations
• Help partners achieve their business objectives by serving as a consultative expert & strategic advisor for CSED platforms, capabilities, operational models, policies, and best practices
• Represent CSED in cross-functional strategic initiatives
• Develop & deliver training programs, workshops, demonstrations, webinars, and recurring office hours for key stakeholder groups across Keysight
• Establish & lead critical partner engagement programs including SME Forum, Brownbag Learning Sessions, Voice-of-Business / Voice-of-Customer, etc.
• Support CX improvement program, including through facilitation of UX studies
• Represent stakeholder & customer perspectives within internal forums to influence product roadmaps and strategic investments
• Drive adoption of new platform capabilities, policies, and processes; organize the program, engage stakeholders, track progress, manage dependencies
• Support acquisition onboarding, migration, and change-management plans to accelerate realization of business value
• Partner with Product Management, Engineering, QA, and platform operations counterparts to support successful rollout of new features & products
• Own scaled communications on behalf of the team including roadmap updates, release notes, critical system announcements
• Own and maintain partner & customer knowledge bases, operational playbooks, FAQs, cheat-sheets, and relevant presentation collateral
• Launch an internal platform certification program that ensures baseline understanding of policies & capabilities
• Create self-service online learning resources integrated with new hire onboarding learning paths
• Codify institutional knowledge and best practices into written form
• Support business-critical workflows including new product introductions (NPI), software delivery & update management, order exception handling, and channel partner operations
• Practice continuous improvement to identify process bottlenecks, operational risks, and scaling opportunities; partner with product team to deliver programmatic solutions
• Coordinate investigation and resolution of complex technical issues, business escalations, and customer incidents; facilitate root cause analysis exercises to prevent future recurrences

Skills

Partner Success

Customer Success

Program Management

Metrics & Data

SQL

Education

Bachelor's degree in Business/IS/CS

MBA

Tools

Salesforce

Oracle

Job description

Keysight Technologies seeks a Partner Success Manager to drive engagement and success across CSED platforms, coordinating with Product, QA, and Operations to maximize value for partners and customers.

You will lead training, knowledge management, and scalable communications while aligning with CX improvements and strategic initiatives. The role emphasizes data-driven decisions and cross-functional influence across R&D, Sales, and Support.