Senior Partner Success Manager: Demand API Growth

Thumbtack; United States; On-site; USD 85,000 - 117,000; Full time

Job summary

Thumbtack is seeking a Partner Success Manager II to own a portfolio of Demand API partners, serving as executive relationship owner and trusted advisor for long-term partner success and marketplace growth.

You'll lead cross-functional initiatives, leverage data and market insights, and shape roadmap priorities with Product and Engineering to drive expansion and value for Thumbtack's marketplace.

Qualifications

• 5+ years of experience in strategic partnerships, customer success, business development, or a similar customer-facing role.
• Proven success managing strategic or enterprise partnerships and delivering measurable growth.
• Ability to develop data-driven strategies and lead cross-functional initiatives in ambiguous environments.
• Strong business acumen with experience influencing senior stakeholders and balancing partner needs with company priorities.
• Experience working with API, platform, or systems integrations, translating technical concepts into business value.
• Excellent communication, analytical, stakeholder management, and project leadership skills; experience with retailers, e-commerce, marketplaces, or large consumer-facing partners is a plus.

Responsibilities

• Own the strategy, performance, and long-term growth of a portfolio of Thumbtack's highest-impact Demand API partners, driving partner health, retention, expansion, and measurable business outcomes.
• Build trusted executive relationships and develop strategic account plans that align partner priorities with Thumbtack's long-term marketplace strategy.
• Lead complex cross-functional initiatives across Product, Engineering, Sales, Marketing, Operations, and other teams to launch integrations, new capabilities, and go-to-market initiatives.
• Use partner performance data, market insights, and business trends to identify growth opportunities, influence strategic decisions, and improve marketplace outcomes.
• Partner with Product and Engineering to shape roadmap priorities while identifying and executing partner expansion opportunities from business case through launch.
• Design and scale partner success strategies, operational improvements, and best practices while serving as a subject matter expert within the Demand Partnerships organization.

Skills

Strategic partnerships

Customer success

Account management

Data-driven strategy

API integrations

Stakeholder management

Executive relationships

Tools

CRM systems

Salesforce

Job description

Thumbtack is seeking a Partner Success Manager II to own a portfolio of Demand API partners, serving as executive relationship owner and trusted advisor for long-term partner success and marketplace growth.

You'll lead cross-functional initiatives, leverage data and market insights, and shape roadmap priorities with Product and Engineering to drive expansion and value for Thumbtack's marketplace.