Partner Success Manager, Central US

VIA; Chicago (IL); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Health insurance

401K matching

Job summary

Via is seeking a Partner Success Associate Principal in Chicago, IL to enhance partner relationships and drive revenue growth. The role involves consulting partners on operational concerns and using data analysis to improve service quality. Candidates should have 4+ years of relevant experience, a strong ability to build relationships, and a quantitative mindset. A competitive salary range of $85,000 - $110,000, alongside a comprehensive benefits package, is offered. Join Via to be a part of transformative transportation solutions.

Qualifications

• Minimum of 4+ years relevant work experience in client-facing roles.
• Ability to build long-term relationships and navigate complex situations.
• Data-savvy with the capability to synthesize complex data into actionable insights.
• Self-starter with a growth mindset and resilience in fast-paced environments.
• Excellent team player and mentor.

Responsibilities

• Own the success of advanced transportation systems in partner cities.
• Act as a trusted advisor, converting partner needs into revenue opportunities.
• Build deep relationships by identifying pain points and service growth opportunities.
• Analyze service performance data to provide actionable recommendations.
• Negotiate complex contract renewals and service expansions.

Skills

Client facing experience

Relationship building

Data analysis

Negotiation

Job description

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

As a Partner Success Associate Principal, you’ll be the face and voice of Via for our partners both internally and externally. In this dynamic role, you’ll be responsible for building genuine and durable customer relationships while converting those relationships into opportunities for long‑term revenue growth. You will serve as our partners’ trusted advisor by providing strategic guidance on operational, go-to-market, and product‑related issues. Simultaneously, you will be an internal advocate for partners with Via by championing for new products and capabilities to facilitate the expansion of each partner’s service size and scope.

What You’ll Do

• Own the success of advanced transportation systems in our partner’s cities, acting as the primary point of contact for executive city and agency leadership
• Act as a trusted advisor and consultant to our partners, helping to convert their ideas and community needs into revenue opportunities for Via
• Build deep and trusting long‑term relationships with partners by identifying partner pain points, providing solutions, and recognizing opportunities for service growth and revenue generation
• Analyze daily, weekly, and long‑term service performance data to provide partners with actionable recommendations that improve their services’ quality, efficiency, and growth
• Negotiate multi‑year and highly complex contract renewals and service expansions to increase year‑on‑year revenue from each partnership

Who You Are

• You have minimum of 4+ years of relevant work experience, including client facing experience, including (but not limited to) consulting, consultative customer success, or success at a high growth company
• Entrepreneurial relationship builder who remains calm and collected when faced with highly complex, politically sensitive situations
• Quantitatively‑inclined and data savvy; you may not be a SQL expert, but you enjoy drawing quick, insightful conclusions from complex data sets, asking critical questions, and synthesizing raw numbers into simple, actionable recommendations
• A reliable, motivated self‑starter with a growth mentality. You enjoy fast‑paced environments, aren’t deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibility
• An excellent team player; you’re a meaningful individual contributor, and a mentor to others on your team. You view successes as a team effort, and enjoy working with others

Compensation and Benefits

• Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
• Base Salary Range: $85,000 - $110,000
• We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.

We’re Via, and we build technology that changes the way the world moves. We’re driven by a simple mission: to create modern and efficient public transportation systems that provide far greater access to jobs, healthcare, and education. With our best in class suite of products, we make transit thrive.

Our teams of world‑class engineers, data‑scientists, product managers, operations specialists, marketers, transit experts and more bring cutting‑edge AI‑powered software and innovative technology‑enabled operations to our partners across the globe. Founded in 2012, Via builds solutions to digitize, automate, and enable data‑driven decision making for entire transportation networks; fixed‑route buses, microtransit, paratransit, school buses, autonomous vehicles, and more.

If you’re excited to be at the front‑of‑line of modernizing the future of transportation, are up for solving tough problems, and willing to become/already are a transit nerd, we are the place for you. Even if your past experience doesn’t align perfectly with every qualification in the job description for this role, we encourage you to apply. You may be just the right candidate for this or other opportunities.

Ready to join the ride?

Via is an equal opportunity employer.