Senior Partner API Connectivity Engineer

Intuit, Inc.; Mountain View (CA); On-site; USD 148,000 - 200,000; Full time

Benefits offered by this job

Cash bonus

Equity rewards

Benefits package

Job summary

Intuit, Inc. in Mountain View seeks a Senior Technical Support Engineer to lead Partner Technical Support for API connectivity and bank feed integrations across Intuit products.

You will mentor a distributed team, ensure contracted support commitments are met or exceeded, and collaborate with product, platform, and customer success teams to resolve incidents and optimize partner success. Strong communication, data-driven monitoring, and proactive incident management are essential for success.

Qualifications

• Bachelor's degree in Computer Science, Information Technology or related technical field.
• 5+ years in partner-facing customer & technical support.
• ITIL certification preferred.

Responsibilities

• Facilitate Technical Excellence: Collaborate with the team to ensure exceptional technical and partner support delivery.
• Drive Partner Success and Exceed Support Commitments: Ensure contracted support commitments are not just met, but exceeded, fostering strong, lasting partner relationships.
• Build Relationships with Partners: Cultivate and maintain strong relationships with bank executives through proactive and effective communication.
• Technical Expertise: Maintain a deep understanding of APIs, including FDX and OFX, to effectively resolve complex technical issues.
• Collaborate Cross-Functionally: Partner with product, platform, and customer success teams to deliver timely and effective support solutions.
• Lead Incident Management: Oversee incident management, request management and event monitoring processes, ensuring swift resolution, minimizing disruptions, and effectively managing conflicts.
• Optimize Support Operations: Identify and implement process & technical automations to enhance efficiency and effectiveness.
• Uptime and Connectivity of FI APIs: Ensure the uptime & stability of data provider APIs is healthy round the clock.

Skills

RESTful APIs

OAuth/OIDC

JSON/XML

SQL

Monitoring dashboards

Automation

SFTP

AI automation

Education

Bachelor's degree in Computer Science/Information Technology or related field

ITIL certification preferred

Tools

Splunk

Grafana

Job description

Intuit, Inc. in Mountain View seeks a Senior Technical Support Engineer to lead Partner Technical Support for API connectivity and bank feed integrations across Intuit products.

You will mentor a distributed team, ensure contracted support commitments are met or exceeded, and collaborate with product, platform, and customer success teams to resolve incidents and optimize partner success. Strong communication, data-driven monitoring, and proactive incident management are essential for success.