Senior Parking Operations Manager - NYC

Reimagined Parking Inc.; New York (NY); On-site; USD 104,000 - 127,000; Full time

Benefits offered by this job

Annual Discretionary Incentive plan

Generous Paid Time Off

Comprehensive Health Plans

Life and Disability Insurance

401(k) Plan

Employee Assistance Program

Parental and Caregiver Leave

Job summary

Reimagined Parking in New York seeks a Senior Operations Manager to oversee valet and garage parking operations, coordinating onsite at multiple locations throughout the week.

You will manage staff, revenues, safety, and client relations while ensuring service excellence, reporting to Regional Manager. The role requires industry experience, strong leadership, and the ability to work across sites in NYC area.

Qualifications

• Must be 18 years or older.
• Excellent written and verbal communication.
• Proficient with Microsoft Word/Excel/Outlook.
• Experience in account management and revenue collection.
• Previous supervisory experience.
• Parking industry experience preferred.

Responsibilities

• Supervise location staff, delegate tasks, coach, monitor performance and ensure standards.
• Recruit, select and train new employees; create onboarding plans.
• Serve as main client contact; attend location meetings and respond to requests.
• Oversee facility maintenance; ensure clean, safe, well-maintained premises.
• Manage ticket inventory, cash flow, reports, and audits to prevent losses.
• Review monthly P&L, adjust to meet budget goals.
• Prepare daily, weekly, and monthly operating reports.
• Provide respectful guest service and address escalated concerns.
• Respond immediately to accidents, incidents or safety concerns.
• Maintain professional communication with guests, clients, and teammates.

Skills

Age 18+

Communication skills

MS Office

Account management

Supervisory exp

Parking industry exp

Tools

Microsoft Office Suite

Job description

Reimagined Parking in New York seeks a Senior Operations Manager to oversee valet and garage parking operations, coordinating onsite at multiple locations throughout the week.

You will manage staff, revenues, safety, and client relations while ensuring service excellence, reporting to Regional Manager. The role requires industry experience, strong leadership, and the ability to work across sites in NYC area.