Senior Operations Manager - Valet and Garage Parking

Reimagined Parking Inc.; New York (NY); On-site; USD 104,000 - 127,000; Full time

Benefits offered by this job

Annual Discretionary Incentive plan

Generous Paid Time Off

Comprehensive Health Plans

Life and Disability Insurance

401(k) Plan

Employee Assistance Program

Parental and Caregiver Leave

Job summary

Reimagined Parking in New York seeks a Senior Operations Manager to oversee valet and garage parking operations, coordinating onsite at multiple locations throughout the week.

You will manage staff, revenues, safety, and client relations while ensuring service excellence, reporting to Regional Manager. The role requires industry experience, strong leadership, and the ability to work across sites in NYC area.

Qualifications

• Must be 18 years or older.
• Excellent written and verbal communication.
• Proficient with Microsoft Word/Excel/Outlook.
• Experience in account management and revenue collection.
• Previous supervisory experience.
• Parking industry experience preferred.

Responsibilities

• Supervise location staff, delegate tasks, coach, monitor performance and ensure standards.
• Recruit, select and train new employees; create onboarding plans.
• Serve as main client contact; attend location meetings and respond to requests.
• Oversee facility maintenance; ensure clean, safe, well-maintained premises.
• Manage ticket inventory, cash flow, reports, and audits to prevent losses.
• Review monthly P&L, adjust to meet budget goals.
• Prepare daily, weekly, and monthly operating reports.
• Provide respectful guest service and address escalated concerns.
• Respond immediately to accidents, incidents or safety concerns.
• Maintain professional communication with guests, clients, and teammates.

Skills

Age 18+

Communication skills

MS Office

Account management

Supervisory exp

Parking industry exp

Tools

Microsoft Office Suite

Job description

Senior Operations Manager - Valet and Garage Parking

Application Deadline: 4 December 2026

Department: Operations - Management(OPS002)

Employment Type: Full Time

Location: I28-D00_US-NYCNEW YORK CITY-ADMIN EXPENSES

Reporting To: Regional Manager

Compensation: $115,000 / year

Description

Position: Senior Operations Manager
Location: New York and Surrounding Borough's
Will be managing multiple valet and garage parking operations.
Will be onsite at various locations throughout the week.
Parking Operations Management Experence Required

The Senior Operations Manager ensures the safe and efficient parking operations, while delivering service that exceeds our customer/client’s expectations. The Senior Operations Manager is responsible for all aspects of operating a large or complex parking facility including: staff management, revenue control, safety, and client relations.

Key Responsibilities

1. Responsible for the supervision of location staff including: delegating, coaching/developing, monitoring performance, and ensuring compliance with all company standards.
2. Recruit, select, and train new employees; develop onboarding plan for new employees to ensure success.
3. Act as the main point of contact to client or Property Manager; attend location meetings as appropriate, and respond to client requests in order to develop and maintain a good working relationship.
4. Monitor maintenance of the facility and associated premises to ensure that the garage/lot is clean, safe, and maintained to standards; supervise on-going maintenance projects to ensure quality and timely completion.
5. Manage ticket inventory, cash flow, reports, and audits to prevent loss through theft, error, or carelessness.
6. Review profit and loss statements, adjustments, and variance reports on a monthly basis; make adjustments as necessary to achieve budget goals.
7. Prepare daily, weekly, and monthly operating reports as required.
8. Use respectful communication to assist guests with their questions, problems, and concerns; address escalated concerns from guests.
9. Immediately respond to reports of accidents, incidents or safety concerns.
10. Communicate professionally at all times with guests, client, and teammates.

Skills, Knowledge and Expertise

• At least 18 years of age
• Excellent written and oral communication skills
• Proficient in Microsoft Office Suite (Word, Excel, Outlook)
• Experience in account management and revenue collection
• Previous supervisory experience
• Previous experience in the parking industry, preferred

Benefits

Join our team and enjoy an outstanding benefits package, including:

Annual Discretionary Incentive plan: Designed to align pay with performance.

Generous Paid Time Off: Enjoy 20 days of paid time off, plus 8 paid holidays, so you can rest and recharge.

Comprehensive Health Plans: Access top-notch Medical, Dental, and Vision coverage for you and your family.

Life and Disability Insurance: Company paid basic life and Short-Term Disability to secure your future with essential protection for you and additional options for your loved ones.

401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement.

Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members.

Parental and Caregiver Leave: Enjoy time off to support your growing family or care for loved ones