Senior Parking Enforcement Representative

City of Pasadena; Pasadena (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

The City of Pasadena Department of Transportation seeks a seasoned Senior Parking Enforcement Representative to oversee on-street parking, enforce regulations, and serve as a lead to Parking Enforcement Representatives. The role requires leadership, strong customer service, and effective interaction with the public and City personnel.

Ideal candidates will apply Pasadena Municipal Codes and California Vehicle Codes, work flexible hours including nights and weekends, and train staff while

Qualifications

• High school diploma or GED.
• At least two years of full-time experience in parking enforcement with frequent direct contact with the public.
• Valid California Class C driver's license.

Responsibilities

• Enforce parking regulations by foot, bicycle or motor vehicle.
• Provide lead responsibilities directing and assigning parking enforcement representatives; manage schedules and performance.
• Prepare reports on citation trends and developments; train staff on enforcement procedures.

Skills

Parking enforcement

Leadership

Conflict resolution

Customer service

Communication

Education

High school diploma or GED

Job description

The City of Pasadena Department of Transportation is seeking an individual with seasoned parking enforcement experience to fill one full-time Senior Parking Enforcement Representative position. The Parking Division operates and manages over 1,200 metered on-street spaces and T.O.D.P.E.K. parking meters throughout the City. The Senior Parking Enforcement Representative will assist with oversight of on-street parking, enforce applicable parking regulations by foot, bicycle or motor vehicle, and function as a lead to the Parking Enforcement Representatives.

The ideal candidate should possess excellent customer service skills, strong work ethic, and experience utilizing a vehicle to enforce parking ordinances. The individual shall have the ability to independently learn and apply Pasadena Municipal Codes (PMC) and California Vehicle Codes (CVC), work directly with the public, be flexible, and interface with other enforcement, police, and City personnel. The successful candidate will possess excellent leadership skills, interpersonal skills, and conflict resolution skills to exercise a great deal of tact and diplomacy in handling highly confrontational situations on a regular basis.

The following list represents some of the essential functions of this position. For more detailed information, please review Senior Parking Enforcement Representative job description.

• Addresses citizen questions and complaints about municipal parking regulations, requirements, policies, citations, and citation appeal procedures.
• Approves and processes overnight parking permits and other temporary parking exemptions.
• Authorizes, coordinates, and conducts towing of improperly parked vehicles.
• Identifies and reports hazardous driving or parking conditions.
• Identifies vehicles that have been parked beyond the legal time limit.
• Inspects parking conditions.
• Occasionally directs traffic.
• Patrols an assigned area including streets, alleys, and municipal parking lots.
• Prepares brief reports describing unusual problems or incidents relating to parking or traffic control.
• Provides information and gives directions to the public.
• Provides lead responsibilities in directing and assigning parking enforcement representatives, including establishing work schedules and patrol area assignments, and completing attendance and performance reports.
• Tracks, summarizes, and reports citation developments and trends, including the number, type and location of parking citations issued.
• Trains staff in how to conduct parking enforcement. Provide remedial or refresher training as needed.
• Works closely with contracted enforcement staff/contract manager.
• Writes and issues notices of violations for vehicles parked in an unsafe or illegal manner for all parking time zones.

COMPETENCIES

• Attention to Detail focuses on the details of work content, work steps, and final work products.
• Decision Making chooses optimal courses of action in a timely manner.
• Handling Conflict manages interpersonally strained situations.
• Leadership guides and encourages others to accomplish a common goal.
• Oral Communication engages effectively in dialogue.
• Self-Management shows personal organization, self-discipline, and dependability.
• Teamwork collaborates with others to achieve shared goals.

Minimum qualifications

• Graduation from high school or G.E.D. equivalent and
• At least two years of full-time experience in parking enforcement with frequent direct contact with the public.
• Must possess a valid California Class C driver's license and comply with the City's Motor Vehicle Safety Policy during the course of employment.

Desired qualifications

• Experience as a lead person over staff is highly desirable.
• Individuals who possess three (3) years or more of experience in parking or code enforcement; or related enforcement experience will be deemed most qualified.

Selection process

The selection process will consist of any combination of training and experience evaluation, a written examination, performance exam, panel interview, and/ or department-level interview.

Vacancy information

There is currently one vacancy in the Parking Division of the Department of Transportation. The resulting eligibility list from this recruitment may be used to fill this vacancy and similar vacancies in the future.

Must possess a valid California Class C driver's license and comply with the City's Motor Vehicle Safety Policy during the course of employment.

A Senior Parking Enforcement Representative must be available to work nights, evenings, holidays and/or weekends as assigned by the department.

The employee is frequently required to lift up to 25 pounds unaided.