Parking Operations Specialist

City of Pasadena, CA; Pasadena (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

The City of Pasadena Transportation Department seeks a seasoned Senior Office Assistant (Parking) to provide complex administrative, clerical, and customer service support. You will dispatch calls, assist with programs, verify information, and prepare documentation for City boards and departments.

Proficiency in Microsoft Office, a typing speed of 45 wpm with 95% accuracy, and the ability to manage a heavy workload in a fast-paced environment are essential. Bilingual Spanish is a plus.

Qualifications

• High school diploma or GED required.
• Five years of full-time progressively responsible experience in administrative, financial, technical, and/or customer service support functions.
• College-level coursework is desirable and may substitute for up to two years of the required experience on a year-for-year basis.
• Must type 45 net words per minute with 95% accuracy.

Responsibilities

• Provide administrative, general clerical, logistical, and technical support for department operations and/or department-specific programs.
• Provide assistance to customers over the phone, via email, and via the Pasadena Customer Service Center (CSC) system.
• Dispatch service calls to Parking Enforcement Representatives.
• Assist with the development and implementation of programs to support the needs of the department's customers.
• Verify customer information with accuracy and ensure compliance with applicable program rules.
• Prepare memos, forms, and other program documentation.
• Gather, record, and evaluate data.
• Work closely with department managers to define and examine business and operational problems, process improvement opportunities, and technical programs.
• May help with the organization of archived office documents, which including the conversion of physical documents into digital documents.
• Performs related duties as assigned.
• Must be proficient in use of Microsoft office (Word and Excel) and edit documents for correct English grammar, punctuation, and spelling.

Skills

Five years experience

Administrative support

Customer service

Education

College-level coursework desirable

Tools

Microsoft Office

Job description

The City of Pasadena Transportation Department seeks a seasoned Senior Office Assistant (Parking) to provide complex administrative, clerical, and customer service support. You will dispatch calls, assist with programs, verify information, and prepare documentation for City boards and departments.

Proficiency in Microsoft Office, a typing speed of 45 wpm with 95% accuracy, and the ability to manage a heavy workload in a fast-paced environment are essential. Bilingual Spanish is a plus.