Senior P&C Claims Advocate & Strategic Client Partner

The Jonus Group; Onalaska (WI); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Dental and vision insurance

Paid time off and holidays

Professional development opportunities

Job summary

The Jonus Group is seeking a P&C Senior Claims Advocate in Wisconsin to guide clients through the claims lifecycle, handling complex, high-exposure claims with expert advocacy and strategic problem-solving.

You will collaborate with clients, adjusters, carrier representatives, and legal counsel to secure favorable outcomes, while strengthening relationships and supporting retention. The role emphasizes risk management and process improvement.

Qualifications

• Minimum of 5 years of progressive experience in claims management, claims advocacy, or complex claims handling.
• Extensive knowledge of property and casualty insurance coverages, policy provisions, and claims practices.
• Proven ability to manage complex, high-exposure, and sensitive claims.
• Strong negotiation, analytical, communication, and strategic problem-solving skills.
• Demonstrated ability to exercise independent judgment and make sound decisions in complex situations.
• Experience building and maintaining strategic client and carrier relationships.

Responsibilities

• Manage and resolve complex, high-exposure, disputed, and sensitive claims.
• Serve as a strategic advocate for clients, ensuring interests are represented throughout the claims process.
• Evaluate coverage issues, denials, settlement disputes, and delays; develop strategies for favorable outcomes.
• Collaborate with clients, adjusters, carrier representatives, and legal counsel to facilitate timely and equitable resolutions.
• Act as primary escalation resource for complex or unresolved claims issues.
• Provide recommendations and guidance to account managers and colleagues regarding claims concerns and resolution strategies.
• Build and maintain trusted relationships with key clients and decision-makers.
• Participate in strategic client meetings, stewardship reviews, and renewal discussions.
• Communicate claims trends, significant loss developments, and potential coverage or risk management concerns.

Skills

Claims management

Negotiation

Analytical thinking

Communication

Independent judgment

Relationship management

Job description

The Jonus Group is seeking a P&C Senior Claims Advocate in Wisconsin to guide clients through the claims lifecycle, handling complex, high-exposure claims with expert advocacy and strategic problem-solving.

You will collaborate with clients, adjusters, carrier representatives, and legal counsel to secure favorable outcomes, while strengthening relationships and supporting retention. The role emphasizes risk management and process improvement.