Senior OT Cybersecurity Account Advisor (Remote)

Dragos, Inc.; Lennox Park (MD); On-site; USD 140,000 - 170,000; Full time

Job summary

Dragos, Inc. is seeking an Associate Principal Technical Account Manager to support federal clients across the lifecycle of Dragos platforms in CONUS.

You will act as a trusted technical advisor, guiding onboarding, deployment, and optimization while aligning technical delivery with mission goals. Responsibilities include driving adoption, conducting regular account reviews, coordinating with CS, Support, Product, and Sales, and delivering executive briefings.

Qualifications

• 3+ years in OT environments with practical knowledge of ICS/SCADA/DCS systems.
• 1+ year in cybersecurity engineering or SOC roles in critical infrastructure.
• Strong understanding of ICS/OT cybersecurity concepts, including detection platforms and risk management.
• Familiarity with SIEM tools and incident response workflows; basic industrial networking concepts.
• Proven experience in customer-facing roles delivering value-focused technical support.
• Ability to simplify complex tech concepts to diverse audiences.
• Active SECRET or TOP SECRET clearance.

Responsibilities

• Serve as the primary technical advocate for assigned customers, supporting onboarding, implementation, and long-term success with the Dragos platform.
• Guide customers in operationalizing key use cases and integrating Dragos into existing workflows to drive measurable business outcomes.
• Lead regular account reviews, roadmap alignment discussions, and platform optimization efforts to ensure continued value realization.
• Monitor customer health and adoption metrics, proactively identifying risks and supporting well plans for at risk or underutilized accounts.
• Partner closely with Customer Success, Support, Product, and Sales teams to ensure a seamless, end-to-end customer experience.
• Act as an OT cybersecurity subject matter expert, delivering training, workshops, and executive-level briefings, with regional travel as needed (up to 30%).

Skills

OT environments

Cybersecurity engineering

SOC experience

SIEM familiarity

Incident response

Customer-facing

Clear communication

Security clearance

Tools

Splunk

QRadar

FortiSIEM

Elastic

Job description

Dragos, Inc. is seeking an Associate Principal Technical Account Manager to support federal clients across the lifecycle of Dragos platforms in CONUS.

You will act as a trusted technical advisor, guiding onboarding, deployment, and optimization while aligning technical delivery with mission goals. Responsibilities include driving adoption, conducting regular account reviews, coordinating with CS, Support, Product, and Sales, and delivering executive briefings.