Senior OT Cyber Technical Account Manager (Remote)

Socket.dev; United States; On-site; USD 139,000 - 169,000; Full time

Benefits offered by this job

Competitive Equity Package

Comprehensive Benefits Plan

Job summary

Dragos is seeking an Associate Principal Technical Account Manager in the Continental United States to serve as a trusted technical advisor to federal clients across their lifecycle with Dragos.

You'll enable adoption, operation, and optimization of Dragos solutions, aligning technical delivery with business goals, driving measurable value, and coordinating with customer stakeholders and internal teams. Travel up to 30% may be required.

Qualifications

• 3+ years of experience in OT environments with practical knowledge of ICS, SCADA, or DCS systems.
• 1+ year of experience in a cybersecurity engineering or SOC role, preferably supporting critical infrastructure environments.
• Strong understanding of ICS/OT cybersecurity concepts, including detection platforms, risk management, and industrial threat scenarios.
• Familiarity with SIEM tools and incident response workflows (e.g., Splunk, QRadar, FortiSIEM, Elastic), along with foundational industrial networking concepts such as SPAN/TAPs, VLANs, and firewalls.
• Proven experience in customer-facing or post-sales roles, delivering value-focused technical support and influencing both technical and business stakeholders.
• Ability to clearly simplify and communicate complex technical concepts to diverse audiences
• Clearance: Active SECRET or TOP SECRET

Responsibilities

• Serve as the primary technical advocate for assigned customers, supporting onboarding, implementation, and long‑term success with the Dragos platform.
• Guide customers in operationalizing key use cases and integrating Dragos into existing workflows to drive measurable business outcomes.
• Lead regular account reviews, roadmap alignment discussions, and platform optimization efforts to ensure continued value realization.
• Monitor customer health and adoption metrics, proactively identifying risks and supporting get‑well plans for at‑risk or underutilized accounts.
• Partner closely with Customer Success, Support, Product, and Sales teams to ensure a seamless, end‑to‑end customer experience.
• Act as an OT cybersecurity subject matter expert, delivering training, workshops, and executive‑level briefings, with regional travel as needed (up to 30%).

Skills

OT/ICS cybersecurity expertise

Customer-facing / post-sales

Communication of complex tech

Security clearance (SECRET/TOP SECRET)

Tools

SIEM tools (Splunk, QRadar, FortiSIEM, Elastic)

Industrial networking concepts (SPAN/TAPs, VLANs, firewalls)

Job description

Dragos is seeking an Associate Principal Technical Account Manager in the Continental United States to serve as a trusted technical advisor to federal clients across their lifecycle with Dragos.

You'll enable adoption, operation, and optimization of Dragos solutions, aligning technical delivery with business goals, driving measurable value, and coordinating with customer stakeholders and internal teams. Travel up to 30% may be required.