Senior OSS & M&A CS Engineer — Strategic Partner

FOSSA; Austin (TX); On-site; USD 200,000 - 240,000; Full time

Benefits offered by this job

Amazing team culture

Equity package

Unlimited PTO

Job summary

FOSSA is seeking a Sr. Strategic Customer Success Engineer to tackle complex technical challenges, deep-dive with customers, and bridge gaps between expectations and delivery.

You will collaborate with Success Managers, Product teams, and Engineers to drive meaningful, scalable outcomes for distributed customers worldwide. You excel at articulating technical concepts to non-technical audiences, own critical engagements, and thrive in a fast-growing startup while maintaining a strong team-first

Qualifications

• Proven ability to write and maintain scripts (bash, Python, Perl, etc.).
• Proven ability to write and maintain customer-facing technical project documentation.
• Experience with helping customers plan a complex technical rollout within their organization, identifying key stakeholders, obstacles, etc.
• Working knowledge and understanding of threat modeling and how it applies to modern software architecture, ability to provide consultative recommendations.
• Able to partner and collaborate with internal teams in reproducing product defects, coordinate escalations and be able to provide input to on-call teams at FOSSA.
• Desire to thrive by overcoming challenges, ambiguity and other 'rough edges' in a fast-growing startup environment.
• Espouse to core values of being biased toward action, solution oriented, and not afraid to experiment.

Responsibilities

• Lead consulting engagements for FOSSA prospects and customers pertaining to M&A activities involving code licensing and vulnerability audits.
• Ongoing technical ownership and accountability over a set of FOSSA's customers.
• Solid understanding of enterprise-grade company stakeholder OSS needs and challenges.
• Hands on experience with CI/CD pipelines and how to integrate plugins (e.g. integrate FOSSA CLI in a Jenkins environment).
• Consultative and hands-on approach to deploying FOSSA based on each customer's specific build environments.
• Partner closely with your Customer Success Managers to drive customer strategy around highly technical, often complex integrations and outcomes.
• Continuously work to find and cultivate new technical champions within customers, forge trusted advisor relationships with your customers.
• Think and act "customer-first", collaborating closely with all key parts of FOSSA (Success Managers, Product Engineering, Product Management, etc.).

Skills

Scripting (bash, Python, Perl)

Technical documentation

Customer engagement

Threat modeling

OSS experience

On-call coordination

Cross-functional collaboration

Ambiguity tolerance

Tools

Jenkins

CI/CD plugins

Job description

FOSSA is seeking a Sr. Strategic Customer Success Engineer to tackle complex technical challenges, deep-dive with customers, and bridge gaps between expectations and delivery.

You will collaborate with Success Managers, Product teams, and Engineers to drive meaningful, scalable outcomes for distributed customers worldwide. You excel at articulating technical concepts to non-technical audiences, own critical engagements, and thrive in a fast-growing startup while maintaining a strong team-first