Senior OS&D Operations Specialist

XPO; Kernersville (NC); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Full health insurance from day one

PTO 13 days first year

9 paid holidays

401(k) with company match

Education assistance

Incentive program

Job summary

XPO in Kernersville, NC is seeking an Operations Specialist for Over, Short and Damage. The role focuses on researching and resolving over, short and damaged freight, processing related documentation, and maintaining clear communications with customers and vendors to prevent claims.

Responsibilities include coordinating with operations and service centers, using tracking tools for freight matching, and ensuring accurate hazmat records while adhering to EPA and OSHA standards.

Qualifications

• 2 years of operational experience in transportation, warehousing or a similar field.
• Strong critical thinking and planning ability; adapt to fast-paced environments.
• Excellent verbal and written communication skills.
• Strong computer, typing and 10-key skills.
• Proficiency in Microsoft Office.

Responsibilities

• Research over, short and damaged freight and process related documentation to resolve errors.
• Communicate with customers, operations and vendors to resolve shipment issues.
• Use tools related to matching freight and documenting shipment dispositions.
• Develop strong relationships with service center teams to solve recurring issues.
• Monitor controls of paperwork and processes that impact claims.
• Track hazmat records to ensure EPA/OSHA compliance and coordinate with vendors.
• Bill shipments under applicable tariffs and pricing agreements.
• Collaborate with Cargo Claims Team to complete daily tasks to prevent claims.

Skills

Operational experience

Critical thinking

Communication skills

Typing & 10-key

MS Office

Tools

MS Office

Job description

XPO in Kernersville, NC is seeking an Operations Specialist for Over, Short and Damage. The role focuses on researching and resolving over, short and damaged freight, processing related documentation, and maintaining clear communications with customers and vendors to prevent claims.

Responsibilities include coordinating with operations and service centers, using tracking tools for freight matching, and ensuring accurate hazmat records while adhering to EPA and OSHA standards.