Senior OS&D Operations Specialist

XPO Logistics, Inc.; Phoenix (AZ); On-site; USD 29,000 - 41,000; Full time

Benefits offered by this job

Health insurance

Life and disability insurance

PTO (paid time off)

9 company holidays

401(k) with company match

Education assistance

Job summary

XPO Logistics, Inc. in Phoenix, AZ is seeking an Operations Specialist for Over, Short and Damage. You will investigate over, short and damaged freight, coordinate with customers and vendors, and use documentation tools to prevent claims and resolve issues quickly.

The role requires attention to detail, strong communication, and the ability to work in a fast-paced environment. Health, life and disability insurance, PTO, holidays and a 401(k) match are included.

Qualifications

• 2 years of operational experience in transportation, warehousing or a similar field.
• Strong critical thinking and planning ability, with flexibility in a fast-paced environment.
• Excellent verbal and written communication skills; able to convey information clearly.
• Strong computer, typing and 10-key skills.
• Proficiency in Microsoft Office.

Responsibilities

• Research over, short and damaged freight and process related documentation to resolve issues and prevent claims.
• Communicate with customers, operations and vendors to resolve issues around shipments identified as over, short, damaged, refused or stranded.
• Effectively use tools related to matching freight and documenting shipment dispositions.
• Develop strong relationships with operational teams to solve recurring issues.
• Monitor paperwork and processes that impact claims, including timely communication of exceptions and POD handling.
• Track and maintain records for hazmat to ensure physical and electronic inventory alignment; coordinate spills disposal with vendors to meet EPA/OSHA standards.
• Bill shipments under applicable tariffs and pricing agreements.
• Collaborate with Cargo Claims Team to complete daily tasks to prevent claims.

Skills

Operational experience

Critical thinking

Communication skills

Microsoft Office

Typing skills

Job description

XPO Logistics, Inc. in Phoenix, AZ is seeking an Operations Specialist for Over, Short and Damage. You will investigate over, short and damaged freight, coordinate with customers and vendors, and use documentation tools to prevent claims and resolve issues quickly.

The role requires attention to detail, strong communication, and the ability to work in a fast-paced environment. Health, life and disability insurance, PTO, holidays and a 401(k) match are included.