Senior Order Specialist - Network Provisioning & Delivery

Ziply Fiber; Everett (WA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Flexible spending account

Paid sick leave

Paid time off

Parental leave

Performance bonus

Training and career growth

Education reimbursement

Job summary

Ziply Fiber in Everett, WA is seeking a Senior Order Specialist to manage ASR and LSR orders from submission to completion, coordinating with multiple internal teams and customers. You will validate data, determine tariffs, and ensure accurate circuit layouts and charges.

The role emphasizes proactive communication, timely updates, and support for network provisioning as Ziply expands its fiber network with a focus on customer service and efficiency.

Qualifications

• Must have high school diploma or GED.
• Bachelor’s degree in Communications, MIS, Engineering, Math, Science or equivalent.
• Minimum 7 years in Telecommunications (ISPs, MSOs & Telcos).
• Minimum 3 years in Commercial customer order operation or billing support management.

Responsibilities

• Review all ASRs and LSRS for comprehensiveness.
• Validate data fields using industry guidelines (NC/NCI decoder).
• Interface with customer to resolve discrepancies between ASRs and LSRS.
• Issue orders in M6 provisioning system.
• Determine applicable tariff and layout circuits for billable components.
• Establish non-reoccurring and recurring charges.
• Interface with customers on order status and delays.
• Provision network builds for new carriers and expansion.

Skills

Attention to detail

Problem solving

Independent work

Multitasking

Verbal and written communication

Education

Bachelor’s degree in Communications, MIS, Engineering, Math or Science

High school diploma or GED

Tools

M6

Job description

Ziply Fiber in Everett, WA is seeking a Senior Order Specialist to manage ASR and LSR orders from submission to completion, coordinating with multiple internal teams and customers. You will validate data, determine tariffs, and ensure accurate circuit layouts and charges.

The role emphasizes proactive communication, timely updates, and support for network provisioning as Ziply expands its fiber network with a focus on customer service and efficiency.