Senior Order Fulfillment Specialist - Hybrid (Fri Remote)

Trident Seafoods; Seattle (WA); Hybrid; USD 42,000 - 50,000; Full time

Benefits offered by this job

Health insurance

401(k) with match

Paid time off

Paid parental leave

Job summary

Trident Seafoods in Seattle is seeking a Senior Order Services Specialist to manage end-to-end order services and fulfillment for manual customer orders, ensuring accurate processing and meeting service level expectations.

You will partner with Sales, Planning, and Customer Experience, monitor fill rate metrics, and drive improvements in order blocks, data integrity, and reporting to support timely delivery.

Qualifications

• Strong problem-solving skills and ability to prioritize and delegate tasks.
• Excellent communication and interpersonal skills, especially for internal coordination.
• Proficiency in Microsoft Office, including Outlook and Excel.

Responsibilities

• The Senior Order Services Specialist is responsible for executing end-to-end order services and fulfillment activities for manual customer sales orders, ensuring timely, accurate processing aligned to service level expectations.
• This role proactively manages order blocks, fulfillment risks, and inventory constraints to optimize fill rate and in-full delivery.
• Maintain data accuracy, apply consistent rejection reason logic, and support reporting that enables visibility into fulfillment performance.
• This role partners closely with Sales, Planning, Customer Experience, Supply Chain, and Logistics teams, serving as a key resource for order services and fulfillment inquiries and issue resolution.

Skills

Communication

Excel

Problem solving

Attention to detail

Education

Bachelor's degree in business

Tools

Microsoft Office

Job description

Trident Seafoods in Seattle is seeking a Senior Order Services Specialist to manage end-to-end order services and fulfillment for manual customer orders, ensuring accurate processing and meeting service level expectations.

You will partner with Sales, Planning, and Customer Experience, monitor fill rate metrics, and drive improvements in order blocks, data integrity, and reporting to support timely delivery.