Senior Oracle CX Architect for Field & Service Cloud

Omegahires; United States; Remote; USD 180,000 - 260,000; Full time

Job summary

Himalayas is seeking a senior Oracle CX Solution Architect to lead the design and implementation of a unified customer service and field service platform using Oracle Service Cloud and Oracle Field Service Cloud.

The role requires deep expertise in Oracle CX components, enterprise integrations, and delivering end-to-end CX transformations across multiple geographies. This remote role supports clients in the United States and aligns processes with Oracle CX best practices.

Qualifications

• 15+ years of Oracle CRM/CX consulting experience.
• 8+ years of Oracle CX Cloud experience.
• 5+ years of Oracle Field Service Cloud experience.
• At least 3 end-to-end Oracle CX Cloud implementations as Solution Architect.
• Experience leading large-scale service transformation programs across geographies.

Responsibilities

• Lead overall Oracle CX solution strategy and architecture.
• Define future-state Customer Service and Field Service operating model.
• Conduct executive workshops and CX transformation assessments.
• Align business processes with Oracle CX capabilities and industry best practices.

Skills

Oracle CX

Field Service Cloud

Service Cloud

Solution Architecture

CX Transformation

Executive Stakeholder Mgmt

Tools

OFSC Certification

Fusion Service Certification

Job description

Himalayas is seeking a senior Oracle CX Solution Architect to lead the design and implementation of a unified customer service and field service platform using Oracle Service Cloud and Oracle Field Service Cloud.

The role requires deep expertise in Oracle CX components, enterprise integrations, and delivering end-to-end CX transformations across multiple geographies. This remote role supports clients in the United States and aligns processes with Oracle CX best practices.