Oracle CX Transformation Architect — End-to-End Solutioning

Compunnel, Inc.; Dallas, Northern (TX, KY); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Compunnel, Inc. seeks a senior Oracle CX consulting leader to drive end-to-end functional solutioning and business consulting for Oracle CX Cloud implementations. You will engage across Sales, Service, CPQ, Subscription, Marketing, and Field Service to design compelling CX transformations.

Lead workshops, craft blueprints, and deliver architecture and SDDs while guiding senior stakeholders through the transformation lifecycle and cross-geography teams.

Qualifications

• 10+ years IT experience with 6+ years in Oracle CX.
• Proven experience as Solution Architect / Functional Architect.
• Experience in multiple end-to-end CX implementations and presales engagements.
• Bachelor’s in Engineering / Business / IT (MBA preferred for consulting roles).
• Strong functional exposure across CX lifecycle and business processes.

Responsibilities

• Lead end-to-end CX solutioning and business consulting for Oracle CX Cloud implementations.
• Drive customer engagement across Sales, Service, CPQ, Subscription, Marketing, and Field Service solutions.
• Act as business advisor, presales leader, and solution architect for CX transformation initiatives.
• Define end-to-end CX solution blueprint aligned to business objectives, customer journeys, and industry best practices.
• Design Lead-to-Cash and Service (Request-to-Resolution) business processes and transformation roadmaps.
• Drive fit-gap analysis and recommend optimal functional solution leveraging Oracle CX capabilities.
• Prepare and present Solution Design Documents (SDD), business flows, and future-state architecture.
• Lead customer workshops, discovery sessions, and executive discussions.
• Understand business challenges and translate them into CX transformation opportunities.
• Engage with business stakeholders to align CX solutions with strategic business goals.
• Act as trusted advisor throughout the transformation lifecycle.
• Lead solutioning for RFPs, proposals, and client pursuits.
• Create compelling solution narratives, value propositions, and transformation roadmaps.
• Deliver demos, POCs, and solution walkthroughs tailored to customer scenarios.
• Support estimation, sizing, and commercial discussions for CX engagements.

Skills

Solution Architecture

CX Transformation

Presales

Stakeholder Leadership

Business Consulting

Education

Bachelor's in Engineering/IT

MBA preferred

Job description

Compunnel, Inc. seeks a senior Oracle CX consulting leader to drive end-to-end functional solutioning and business consulting for Oracle CX Cloud implementations. You will engage across Sales, Service, CPQ, Subscription, Marketing, and Field Service to design compelling CX transformations.

Lead workshops, craft blueprints, and deliver architecture and SDDs while guiding senior stakeholders through the transformation lifecycle and cross-geography teams.