Lead Technical Support Engineer

NOKIA; Dallas (TX); On-site; USD 100,000 - 140,000; Full time

Job summary

Nokia in Dallas is seeking experienced professionals in customer care to support complex technical and post-sales activities. The role emphasizes leadership, problem solving, and collaboration with R&D, vendors, and customers to ensure service readiness and high-quality outcomes.

Responsibilities include mentoring teams, leading projects, performing root-cause analyses, and delivering documented guidelines while maintaining strong customer communication and SLA adherence.

Qualifications

• Typically requires 4–6 years relevant experience and/or a graduate equivalent (or higher) degree.

Responsibilities

• Leads and mentors staff and work teams to deliver assignments on time.
• Speaks and collaborates with R&D and vendors to resolve complex issues.
• Performs root cause analysis and supports investigations for critical outages.
• Provides training and knowledge sharing across the team and creates technical guidelines.
• Leads technical projects with manageable risks and resources, sometimes coordinating multiple teams.
• Interacts with customers to resolve complex cases and communicates effective workarounds.

Skills

Analytical skills

Leadership

Mentoring

Communication

Project leadership

Education

Graduate degree or equivalent

Job description

Nokia in Dallas is seeking experienced professionals in customer care to support complex technical and post-sales activities. The role emphasizes leadership, problem solving, and collaboration with R&D, vendors, and customers to ensure service readiness and high-quality outcomes.

Responsibilities include mentoring teams, leading projects, performing root-cause analyses, and delivering documented guidelines while maintaining strong customer communication and SLA adherence.