Senior Optical Support Engineer — 24/7 Troubleshooting

Nokia; Coppell (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

Nokia in Coppell, TX is seeking a Sr. Technical Optical Support Engineer to join our 24/7 global support team. You will handle complex troubleshooting and provide expert system-level solutions while collaborating with R&D.

You will train others, document activities, and ensure high customer satisfaction. This role requires independent work, strong problem solving, and the ability to manage multiple tasks in a fast-paced environment.

Qualifications

• Bachelor's degree in CS, Engineering, or related field preferred.
• Minimum 3 years in a technical support role.
• Strong problem-solving and critical-thinking abilities.
• Excellent written and verbal communication.
• Customer-centric approach and relationship-building.
• Familiarity with Nokia products and services is a plus.

Responsibilities

• Provide advanced technical support and product expertise to customers.
• Troubleshoot complex issues and offer innovative system-level solutions.
• Act as primary interface between customers and R&D, escalating critical problems.
• Maintain up-to-date knowledge of Nokia's products and services.
• Collaborate with cross-functional teams for a seamless support experience.
• Document and report support activities for process improvements.
• Offer training and guidance to less experienced team members.
• Take on-call duties to provide 24/7 coverage.

Skills

Troubleshooting

Problem solving

Communication

System-level expertise

Documentation

Training others

Cross-functional teamwork

On-call readiness

Customer focus

Education

Bachelor's degree in CS/Engineering/related field

Job description

Nokia in Coppell, TX is seeking a Sr. Technical Optical Support Engineer to join our 24/7 global support team. You will handle complex troubleshooting and provide expert system-level solutions while collaborating with R&D.

You will train others, document activities, and ensure high customer satisfaction. This role requires independent work, strong problem solving, and the ability to manage multiple tasks in a fast-paced environment.